Highly Skilled Administrative Assistant Resume
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Resume:
I am a highly dependable professional with over twenty five years of experience in providing effective and comprehensive support to senior executives, possessing the highest degree of integrity, supported by a flawless record of maintaining confidentiality. I am a detail-oriented individual with excellent PC and interpersonal communication skills who thrives in fast-paced changing environments.
Professional Experience:
Administrative Assistant
- Assisted Northeast Regional Directors withdevelopment of presentation materials, tracking activity reports, Budget/Operating Expenses, vacation planners, auditing, and travel arrangements.
- Served as the go-to person for administrative questions and facilitated communication between home office and field sales.
- Scheduled, coordinated meetings and prepared spaces for Northeast Area Sales, Regional, District and Area Sales training meetings.
- Trained new hires on office procedures and protocols, creation and submission of Expense Reports.
- Reviewed and prepared Applicant Expense Reports for Processing.
Receptionist / Office Services Assistant
- Managedthe front desk functions, by providing phone coverage and front desk reception for the Daiichi Sankyo Northeast Sales Office
- Providedadministrative assistance to Regional office staff with a multitude of projects such as producing reports on a weekly basis, review and auditing of expense reports, DM time trackers, FCRs, vacation planners
- Ensuredall general office areas such as conference / break and work rooms are adequately stocked and kept neat and orderly; maintained office supplies, handled facilities problems as needed, communicated with vendors and manage the shipping and receiving of materials, etc.
- Providedassistance with Area Excellence training and New Hire Area Orientation training, including preparation of training materials, video cameras and conference rooms
- Managedall in-house catering needs
- Maintainedand update home office and website phone lists
- Ensuredoffice security by correct use of visitor access system
IP Services and Operations, Executive Assistant and Operations Process Management
- Managed operational issues and Executive Administrative support for both the Operations and Planning Divisions
- Provided leadership and acted as single-point-of-contact for the Division during the Compensation Review period, which required a high-level of confidentiality and expertise in manipulating and building complex Excel spreadsheets
- Implemented, enforced and developed company and departmental policies; monitored and ensured departmental participation within corporate directives
- Lead coordinator of physical move of AT&T's Data Network Control Center ensuring smooth transition and complete functionality at new location; through direct interface with all partner organizations and close management of critical issues
- Interfaced and provided role as liaison with partner organizations (e.g., Capacity Management/Deployment, Customer Care, Hands-on Workforce, Global Network Operations Center, Planning)
- Developed and maintained large-scale, single point of reference websites for network operations and subsidiary organizations
- Process management lead for the development of the Java based prototype inventory management system for ATM and FR networks (HISTAR-E; Historic Inventory System to Track Assets, RMAs & Exceptions)
- Subject Matter Expert (SME) for AT&Ts Business/Consumer DSL and OC architecture and maintenance processes
- Developed, documented and implemented various network interface agreements, maintenance processes, training packages and overviews upon request and ensured delivery across all work tours
- Authored methods and procedures, process flows, test cases for ORTs (Operations Readiness Testing), “Major Failure Action Blueprint” procedure documents for Network Operations
- Single Point of Contact (SPOC) for the development and creation of executive presentations
Network Provisioning, Executive Secretary to Vice President
- Interfaced with various levels of management, union represented personnel, external vendors and customers, both domestically and internationally through verbal and written correspondence
- Coordinated conferences, meetings and special occasion functions for executive personnel
- Analyzed and distributed directorate information pertinent to business objectives
- Provided superior executive support to organizations ranging in size from , to , employees under continuous change in both size and scope
- Monitored and ensured departmental participation within corporate directives
- Mentored team members in the development of software application skills
- Single point of contact for the development and creation of executive presentations, suit cased in any/all of the MS Office Suite of software
- Maintained attendance records and personnel files
Project Management / Client Services
- CoordinatedJohnson & Johnson’s promotional specification documentation process
- Reviewed, for accuracy and standards compliance, all documentation received from design and graphics to insure that there are no typographical, formatting or J&J logo errors
- Authoredand submited all promotional specification documents in accordance with J&J guidelines via Java-based tracking system. maintaining extensive files for all promotions
- Assistedin resolution of any issues the J&J buyers have with the Global Specification System (GSS) or packaging site locations (QPSI) by acting as a liaison between the J&J systems staff, QPSI and J&J buyers
Operations Management of Student Loans Originations and Disbursements
- Provided administrative support to the CEO and Sales Teams with items such as financial aid conference registration, appointment scheduling, travel arrangements, shipping of exhibit materials, etc
- Managed student loan portfolio acquisition and sale in conjunction with the Department of Education’s participation and PUT programs (portfolios ranging in size from $ thousand to over $ million dollars)
- Managed the day-to-day operations processes ensuring accuracy and execution of contracts, between StuFund and its Origination, Servicing, Guarantee Agencies and Legal departments
- Primary client relations manager; working with StuFund’s partners to resolve client issues
- Monitored and reconciled ACH transfer activities in conjunction with funding and disbursement all student loans
Skills:
- Highly skilled with MS Office Suite of Software
- Executive presentation development
- Front office management/supervision
- Scheduling/appointment Setting
- Travel and corporate meeting arrangements
- Web-site development using WordPress
- HR policy administration
Employment History:
Daiichi Sankyo, Inc. Administrative Assistant October – Sept
Parsippany, NJ (Northeast Regional Sales Office)
ZeroChaos Receptionist / Office Services Assistant May – October
Basking Ridge, NJ (Contracted Temp to Daiichi Sankyo, Inc.)
Student Funding Group, LLC Operations Manager April – October
Liberty Corner, NJ
Snelling Staffing Services Project Manager/Client Services –
Skillman, NJ (Contracted Employee; Smurfit-Stone)
AT&T Executive Support / Process Management –
Bedminster NJ
