ADMINISTRATIVE ASSISTANT/OFFICE MANAGER Resume

Objective

To find a position that will both challenge my current skills and expose me to new ones, as well as utilize my years of experience to provide my employer consistent, high-quality performance.

Experience

Bi-Lingual Taxpayer Outreach / Facilitator / Case handler

Community Legal Services of Mid-Florida, Inc.       

Daytona Beach, FL                                                      –

Assist low to moderate income taxpayers, in controversy with the Internal Revenue Service, resolve their issues. Distribute outreach materials pertaining to the agency at various community events, trade shows and EXPOs covering a county service area. Travel within the service area as well as out of state for trainings and conferences. Facilitator/instructor of Income Tax related workshops and informational presentations, in Spanish, to limited English and non-English speaking taxpayers regarding specific tax topics and new tax law changes.  Translate informational brochures and posters from English to Spanish.  Assist attorney as necessary with cases for clients who are Spanish speaking only. Assisted with bi-annual reports required by the Internal Revenue Service for grant compliance. Keep client files in compliance with strict government, and Legal Services Corporation (LSC), confidentiality requirements. Successfully negotiated Offers in Compromise for several clients to significantly reduce their tax debt.

Site Coordinator - Volunteer Income Tax Assistance (VITA)

?United Way of Volusia& Flagler Counties                     

Daytona Beach, FL                                                      -

Seasonal Bi-Lingual Volunteer Site Coordinator at two VITA sites, in charge of setting up and dismantling the site and supervising - volunteers. Assist with issues that would come up while performing free income tax preparation for low-income taxpayers during tax season.

Skills

Fluent in Spanish (read, write, speak, translate).  Excellent interpersonal skills.  Lively public speaker.  Accomplished proof-reader.  Social Media savvy. Proficient in MS-Word, Power Point, Excel, Outlook & Internet. + years income tax return preparation experience. Enrolled Agent status, authorized by the Internal Revenue Service to represent taxpayers in resolving controversies involving tax debts.

Education

Daytona State College

Working on Business A.A.

Internal Revenue Service

Enrolled Agent Classification per Title U.S. Code §