Urla Browne Resume
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Resume:
EXPERIENCE
SNRHA SUPPORT SERVICES – Case Worker / - Present
* Assess prospective individuals to determine eligibility
* Develop service plans with goals and objectives
* Inform clients on the utilization of programs and available community services/agencies
* Provide case management and supportive services to clients
* Schedule referrals to outside agencies for financial and/or social service needs
* Prepare various reports and spread sheets as required
* Coordinate appointments for assessments and enrollments
* Review applicant files for quality control and compliance with SNRHA/WIA guidelines and employment
DETR - VOCATIONAL REHABILITATION - Technician II / - /
* Managed the front office, schedule appointments, order and maintain supplies
* Processed authorizations to pay for client services and maintain electronic filing
* Facilitated monthly orientations to present services offered by the agency
* Communicated client concerns to counselors
* Coordinated client appointments and services with various community agencies and businesses
ASAP SERVICES, INC. - Service Coordinator / - /
* Provided training and recruitment services for participant job development
* Trained handicap clients to coordinate individual transportation issues
* Maintained files and corresponded with various social service organizations
UNITED PARCEL SERVICE
Teleservices – Gen - Technician - Las Vegas, NV / - /
* Provided technical support for all UPS internal customers domestically/internationally using vendor- developed and UPS-developed software applications
* Provided technical support for applications and operating systems
* Processed Remote Access, VPN Account, AT&T Global Client software and connectivity support
* Maintained LAN, Mainframe, e-mail, MS Outlook support
Mainframe Console Operator - Alpharetta, GA. / - /
* Monitored and maintained all mainframe systems between two data centers
* Conducted daily system checks and prepared shift relief reports
* Implement Change Control via System IPL
* Maintained intranet / internet access support
* Excelled in troubleshooting and resolving technical support issues
SKILLS
* Excellent written and verbal and communication skills.
* Strong interpersonal skills and exceptional ability to multi-task
* The Center for Media Arts – Certificate – Information processing & Communications Management
* Mentor Technologies - Interconnection Cisco Network Devices (ICND)
Institute of Computer Networking Technology (ICNT) - LAN/WAN Networking
* Help Desk - Certified Help Desk Manager
Merrill Lynch Systems Professional Development Center
