Dedicated Customer Service Manager Resume
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Resume:
OBJECTIVE:
I am a friendly and highly motivated individual who has the potential to succeed in any given environment. Although I have extensive experience in customer service and management, I love to learn and always up to a challenge whenever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel as well as helping the company I work for do the same.
QUALIFICATIONS:
I am a highly motivated fast learner that will be a real asset to the company that takes me aboard. I am a college graduate and VA Notary certified. I have a vast knowledge of computer programs including ADP and Paycom payroll/HR services, PeopleSoft, Lufthansa and US Airways and American Airlines Sabre system, Cargospot, United Cargo , Reynolds and Reynolds, AS, and Microsoft Office. I possess superior organizational, communication and multi-tasking skills with an eye for detail. I am also able to maintain electronic databases and programs, timekeeper programs, records management, schedule appointments, arrange conferences and meetings, draft correspondence, and other office and clerical duties. I also have extensive experience in customer service, money handling and management of other employees.
EMPLOYMENT:
Air General, Station Manager, /-/
*Organize, coordinate, and control all contract handling services, ensure that handling services do not adversely affect the safe and punctual operation of the customer’s flight services
*Implement and oversee directives and procedures, enforce policy regulations for AGI, TSA, FAA, Department of Agriculture and all airlines handled according to the Code of Federal Regulations
*Audit and monitor performance measurements as required. Ensure quality standards are met at all times, meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling and take prompt corrective actions where service levels are not met
*Manage the inspection and acceptance of cargo into the facility and delivery of cargo from facility to airport
*Recruit new staff, train and develop existing staff, motivate and encourage staff to achieve targets, coordinate staff scheduling, conduct periodic and annual performance appraisals
*Conduct audits daily and semiannually for Air General Inc., US Airways, Delta, Alaska Airlines, American, Sun Country, Continental, United, Southwest, JetBlue and Lufthansa cargo
*Manage the flight plans for Lufthansa Airlines Cargo, which includes checking in, weighing, screening, processing of Air Waybills
*Prepare monthly invoicing, process accounts receivable and payable, prepare and distribute memos, answer phones, process accounting paperwork for airlines
*Process payroll, manage employee files, conduct employee meetings, manage safety committee, ensure financial audits and service audits are properly administered
*Ensure safety, security, and serviceability of facilities, equipment, and all fixtures and assets
*Control and reduce operational costs at or below the defined station budget levels and look for and advise of revenue opportunities
*Prepare a variety of documents using word processing, spreadsheets and databases, research, gather, and compile data to prepare reports
*Audit training records for all employees to ensure compliance with airline guidelines
*Resolve customer disputes by researching problem and providing feedback to claims department
*Responsible for implementing policies and procedures for the opening of new stations and auditing to ensure continued compliance
*Manage the entire cargo operation and ensure efficiently run on a daily basis
Davis Chevrolet, Title Clerk, /-/
*Process all documents for vehicle sale including titles, package deals for the finance office, printing sales contracts and documents for sales team
*Assist office manager with monthly close of books to include balancing bank statement and incentive accounts
*Maintain accurate accounting of vehicle inventories and other scheduled accounts relating to car deals
*Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and
invoice
*Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused
manner
*Open and accurately record incoming titles daily according to established procedures
*Troubleshoot and resolve problems specific to titles, odometer discrepancies, power of attorney, etc.
*Verify, and transmit related information to the accounting department.
*Register warranties and deploy the necessary steps in order that the service contracts of vehicles can be extended
*Manage the vehicle sales and post new vehicles for sale and prepare checks for trade-ins.
*Data entry
*Manage payable and receivable accounts
Rowan Cabarrus Community College, Administrative Assistant, /-/,
*This was a Co-operative based learning experience
*Check clients in upon arrival and assess difficulty of tax return
*Prepare level-one type tax returns and distributed tax refund checks
*Answered phones, scheduled appointments, prepared company memos
*Assist manager with daily operations which included checking inventory for salesman in the AS system and manage inventory for five different locations
*Update weekly and monthly price changes for products and checked accuracy of pricing for all purchases
*Processed weekly time sheets for payroll
*Manage payable and receivable accounts
*Sort mail and route to proper department
Church’s Chicken, Assistant Manager, /-/
*Responsible for operational management, organize stock and equipment, order supplies and oversee building maintenance cleanliness and manage security
*Recruit new staff, train and develop existing staff, motivate and encourage staff to achieve targets, coordinate staff scheduling
*Ensure standards of hygiene were maintained and that the restaurant complied with health and safety regulations
*Ensure high standards of customer service were maintained, handle customer complaints and queries
*Prepare reports and other performance analysis documentation, report to and attend regular meetings with area managers or head office representatives
*Prepare bank deposits, payroll, maintain daily paperwork and schedule for employees
*Prepare truck orders, verify inventory and prepared payroll
EDUCATION:
- Rowan Cabarrus Community College, Associate in Applied Science, Business Administration
