Motivated Client Development Group Analyst with MIS Degree Resume
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Resume:
in July
WORK EXPERIENCE
Towers Watson Boston, MA
Client Development Group Assistant, July - Present
- Assist account directors with day to day administrative duties for over target market clients
- Support the RFP process, create Statement of Works, and promote client marketing campaigns and events on behalf of the account directors
- Verify compliance regulations are being met, using already agreed upon security/privacy/confidentiality provisions
- Assist with financial management of client relationships, including project code set up and maintenance, billing, accounts receivables and any related activities
- Log client contacts, leads, meetings, notes, and account plans into client information systems database
- Plan monthly events, meetings, parties and charity drives for the Giving and engagement committee
- Responsible for rollout and upkeep of Airbo, an interactive office bulletin board
- Maintain and update office news on Vantage as well as the Higher Ed SharePoint
NetBrain Technologies Burlington, MA
Customer Relations Specialist, October – July
- Fulfill sales orders and manage related tasks, including the creation of invoices
- Create revenue and collections reports from QuickBooks
- Ensure accurate information is entered into SalesForce and the license server
- Help customers to maximize the value of NetBrain solutions by scheduling training, coordinating technical support and communicating new features and benefits of the software
- Serve as st response to customer support inquiries by phone and email, having a basic understanding of network terminology and functionality to assist with minor issues
- Escalate unresolved and urgent support cases to engineering team to coordinate a timely resolution
- Collect customer's feedback and feature requirements and communicate them to the development teams
Sherwin Williams Paint Company Cambridge, MA
Assistant Manager, March – October
- Support new business development by generating leads to assist store rep in creating new clientele
- Assess the monthly P&L statement to find way to increase profit
- Prepare invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, database, and/or presentation software; Manage accounts receivable
- Train and mentor new employees on products and computer usage
St. John’s University Ticket Office Queens, NY
Office Assistant, September – December
SKILLS
General: Microsoft Office, including Outlook and Access; Salesforce.com; QuickBooks; understanding of SQL; and ability to create and alter Webpages using HTML
Towers Watson: Client database, Oracle R (used for time, expense, project code, invoicing), SharePoint, OnePlace, Opus
EDUCATION
St. John’s University Peter J. Tobin College of Business Queens, NY
B.S., Business Management Information Systems, January
Boston Latin School, May Boston, MA
