Centeno Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
PROFILE
Training and Development Specialist with experience in Curriculum Development. Experienced leadership abilities and technical expertise. Skills in facilitation of meetings, training experience of employees, development of curriculum and training materials. Strength in partnerships and consultation skills. Attentive to processes and client satisfaction. Experienced Road Warrior and Telecommuter.
EDUCATION
Webster University, St. Louis, Missouri
M.A., Human Resource Management
University of Texas at San Antonio
B.A., Elementary Education, Reading Specialization
- Completed additional coursework for Master Reading Teacher Certification.
PROFESSIONAL EXPERIENCE
Edvance Research Inc. -present
Professional Development Manager
- Leads or supervises the creation or identification of course content through independent research, networking, or partner organizations.
- Leads or supervises the design, delivery, and facilitation of training and professional development events consistent with program quality standards, goals and objectives.
- Leads or supervises the creation of a variety of educational materials to ensure effective learning based on the Project Policies and Procedures Manual, and guidance from TEA.
- Leads or supervises the development of training in different formats and ensure development of goals, learning objectives, and a syllabus for each course. (i.e., in class, on-line, and webinars).
- Leads the development and enhancement of the Program content, the Master Trainer Certification Program, executive and board leadership development and other advanced courses.
- Provides direct coaching and development of program staff and site coordinators.
- Experience in planning and delivering staff development through a variety of models (e.g. face-to-face, online self-paced, online facilitated, webinar or video conferencing.
- Demonstrated skill and ability to facilitate large meetings of executive and management level staff.
- Demonstrated skills and expertise in collaboration and communication.
- Proficiency with Microsoft Office products (e.g., Word, Excel, Outlook, PowerPoint, etc.) Survey Monkey, and other tools.
- Proficiency with computers (PCs and/or Macs) including desktop management, file management and operations, and working in a networked environment.
- Experience using at least one LMS.
Wells Fargo Home Mortgage, San Antonio, TX -
Business Training Consultant I
- Facilitates new hire training for Home Mortgage Consultants in Loan Origination Essentials (LOE), Sales Essentials ( SE), Enhanced LOE training and Joint Ventures
- Consults with Business leaders at all levels of the business line concerning their participants and paths of training
- Analyzes training needs to develop new training programs or modify and improve existing programs
- Plans, develops, and provides training and staff development programs using knowledge of the effectiveness of methods, such as Instructor Led training, on-the-job trainings, meetings, conferences, and workshops
- Develops and organizes training manuals, multimedia visual aids, and other educational materials to provide best curriculum for class
- Creates partnerships between Regional, Area, and Branch managers, and participants to stimulate transfer of training, return on training and improve processes
- Provides strategic needs to make sure business plans accomplish goals
- Facilitates and created curriculums for Community and Housing Team members
- Facilitates Freddie Mac (FHLMC) and Fannie Mae (FNMA) training.
- Facilitates Diverse Segment Intern Program, specifically SE training to new interns
- Successfully attended Skill Builder Workshop for Facilitators
- Designs and develops New Hire All Investor Training for Loss Mitigation group
- Develops testing and evaluation procedures and Knowledge checks
- Leads volunteer efforts with Bexar County Child Protective Services and “Dare to Love”
- Mentors and on-boards new Business Training Consultants through teachbacks and observations for successful transition into the classroom
- Cross-trains with other Home Mortgage business units
Valero Energy Corporation, San Antonio, TX -
Training and Development Advisor
- Facilitated and created Core Business curriculums for Corporate and Refinery employees.
- Facilitated several Core Competency classes.
- Facilitated Networking meetings for Valero Business units and Negotiation Skills courses
- Partnered with management and participants in regards to success and opportunities for development within the organization.
- Managed multiple curriculums and assessments and Corporate Library
- Created new test items and answer keys for instructor guides on Basic Operator Training Guides (BOT).
- Collaborated with the editing and rewriting of Qualifying tests for all refinery craft employees.
- Designed and developed Craft Training Program used in training new craft operators, and as a refresher course for experienced operators.
- Continual maintainance and editing of all Operating and Training Manuals for the refineries of Valero
- Created and developed INSIGHTS newsletter for entire Company and Refineries.
- Successfully completed certification for OSHA
- Gold medal Volunteer for years with Valero Energy
ADDITIONAL RELEVANT EXPERIENCE
Oak Hill Technologies, Inc.
Test item developer
Quarasan, Chicago, IL
Senior Editor, Contracted Employee
Houghton Mifflin Company, Itasca, IL
Test Development Specialist II
Hawaii Department of Education, Honolulu, HI
Independent Contractor
Harcourt Educational Measurement, San Antonio, Texas
Project Director and Test Development Manager
North East Independent School District, San Antonio, Texas
Teacher,
Administrative Assistant to Principal, Summer School
Curriculum Writer,
PROFESSIONAL TRAINING
Valero Energy Corporation
Core Competency training Core Business Courses What Do Great Managers Do?
Frontline Leadership Training Promises, Promises Communication: Listening
Stress Management Negotiations Skills training, Levels One and Two
Certified Freddie Mac (FHLMC) trainer
North East Independent School District
DuPont Leadership Training
Harcourt Assessment, Inc.
Advanced Leadership Diversity training
Leadership training
Board Affiliations
Bexar County Child Protective Services – Board member for years
Dare to Love Non-profit organization – Board member for years
