Tepedino Resume
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Resume:
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Raiza Tepedino
Experience
February – January Signarama, Pembroke Pines, Florida
Store Owner
- Oversee the daily operations of a franchise store.
- Supported two employees by orienting and training them, maintaining a safe, secure, and legal work environment, and developing personal growth opportunities.
- Maintain the stability and reputation of the store by complying with legal requirements.
- Maintain quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems.
- Analyze financial data and compare actual income and expenditures transactions.
- Conduct marketing strategies to identify and recognize potential customers with product needs and present solutions in a knowledgeable and professional maner.
- Participate in networking groups in order to afianzar relationshcips with other business owners and community partners.
- Meet with service vendors and product suppliers to facilitate work price schedules.
August – January EmbroidMe, Fort Lauderdale, Florida
Store Manager
- Assist with store set up at transition time between store purchase.
- Identify needs by establishing rapport with customers.
- Protect employees and customer by providing a safe and clean store environment.
- Track employees’ time and submit weekly hours to owner for payroll.
- Contribute to team effort by accomplishing related results as needed
- Supervise employees in order to meet delivery deadlines.
February – October Barry University, Miami Shores, Florida
Benefits Assistant
- Process incoming Tuition Assistance Plan.
- Review Incident Reports to gather information for Worker’s Compensation Claims . Meet with employees to review the process, submit claim to third-party carrier, and follow up on claim’s status.
- Process Paid Time Off requests for employees.
- Update employee’s benefits records with Meal Plans, Pledge Forms, and Spousal Center Membership Forms.
- Process Family Medical Leave requests by completing DOL forms, contacting applicants, and tracking FMLA time used and available.
- Process Unemployment claims
- Facilitate the communication with agencies on Retirement documents (Loans, In-Service Withdrawals, Hardships)
- Answer benefit-related questions for employees.
April – September Girl Scouts of Eastern Pennsylvania, Miquon, PA
Human Resources Coordinator / Benefits Manager
- Responsible for management of full-time employees.
- Assisted on recruitment efforts by screening and reviewing applicants’ resumes.
- Assisted with benefit-related issues and solutions.
- Review carriers’ invoices and initiate premium payments.
- Execute employee payroll deductions for health and benefit coverage.
- Assisted with Workers’ Compensation, unemployment and medical claims.
- Monitor vacation, personal time-off and sick leave in the system.
- Conduct exit interviews.
- Processed employment applications for about seasonal employees for summer camps, processing paperwork, and entering in the HR/Payroll system for prompt processing.
Business Services Supervisor
- Coordinated with IT the test of new systems by testing Girl Scouts specific software.
- Work with placement agencies in the selection and training of temporary employees during high-volume season for data entry efforts.
- Supervise staff of members for the Print Shop, Reception Desk, Registration Department, and Retail Shop, as well as the Administrative Assistant team.
- Maintain cost-effective levels of inventory to ensure cost-effective use of Council resources.
- Reported to the CFO on end-of-day batches, and assisted with yearly audits.
September - September The Hartford, Fort Washington, PA
Systems Tech
- Started with the Hartford as an assigned temporary employee and became a full-time employee for the Hartford.
- Delegated and tracked production requests from UHG, The Hartford, Seabury & Smith regarding file processing schedules and updates.
- Monitored Help Desk, mid-tier requests.
- Provided support to management by generating scheduled and ad-hoc IT reports.
- Organized and coordinated team-building events for over forty employees.
January – September Contemporary Staffing Solutions, Plymouth Meeting, PA
Administrative Assistant
- Completed assignments in five different corporations, among them The Hartford.
- Answered and screened telephone calls.
- Coordinated directors’ and managers’ schedules.
- Conducted research related to corporate tax matters.
- Created and modified documents using Microsoft applications.
- Researched, priced and purchased office supplies and equipment.
- Coordinated and maintained records for staff office space, phones, company credit cards, and offices keys.
- Coordinated maintenance of office equipment
- Handled requests for information and data.
- Resolved administrative problems and inquiries.
- Prepared written responses to routine inquires.
Skills
- Bilingual in English and Spanish.
- Able to efficiently handle multiple tasks simultaneously.
- PC literate with proficiency in Microsoft Applications (Word, Excel, Outlook), Visio, RMS.
- Proficient use of QQuest Millennium and TimeForce, and Datatel.
- Versatile, resourceful and quickly to adapt to new roles and changing responsibilities.
- Able to keep detail and accurate records and reports.
Education
Master of Arts, Clinical Psychology
University of Tulsa, Tulsa, OK
Bachelor of Science, Psychology
