Seasoned professional Resume
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Resume:
Summary
Dedicated, result-driven, reliable seasoned professional with a strong work ethic offering many years of executive- level management experience, project management, organizing statistical data, briefings, developing statistical and narrative reports, and managing multiple research projects under tight deadlines in public and private sector.
Highlights
Statistical data collection and analysis Scope and project definition
Project management Report development
Database management Account reconciliation
Process implementation Business correspondence
Project tracking Federal, State, and County government exp
Experience
Management Analyst August to Current
KGS/NIH - Office of AIDS Research - Rockville, MD
Administrative Information System &#;AIS&#; database for tracking and direction until funds are disbursed. Provide updates to budget officers, budget analysts, staff at ICs regarding grants, direct commercial contracts (DCCs) and intra-agency/inter-agency agreements (IAAs). Access the Query, View and Report (QVR) System modules to query and obtain project award information for grants, contracts and IAAs. Track, record and direct incoming/outgoing documents, purchase requisitions and travel within the AIS database. Assuring consistency with NIH procedures on completeness, timeliness and formats of internal and external correspondence. Work directly with OAR senior scientific staff managing and coordinating funding projects related to the mission of the OAR. Meet with OAR program leads to evaluate and improve program areas, determine priorities and make recommendations. Prepare comprehensive status reports, management summaries, take meeting minutes and upload into Microsoft SharePoint. Work with staff on the management and coordination of timely and relevant projects in support of the OAR mission. Provide daily written reports of activities, accomplishments to the Administrative Officer. Collect, analyze and organize relevant qualitative and statistical evaluation information and program information; prepare clear and effective reports. Organize meetings and conferences; invite attendees; coordinate audio/visual requirements; coordinate teleconferencing; confirm speakers/presentations; prepare and disseminate agendas and handouts and other required documents. Read outgoing correspondence for executive levels approval and alert writers to any conflict with the correspondence or departure from policies or executive' viewpoints; make recommendations to resolve problems that might arise. In the executive levels absence ensure that requests for action or information are relayed to the appropriate staff and furnished in timely manner; decides whether executive level should be notified of important or emergency supervisory levels with several subdivisions at each level. Assist in establishing and implementing on-boarding practices for student interns. Develop and coordinate activities related to staff development, program planning, budget and strategic communications to the OAR. Perform timeline planning, analysis and compliance for projects, meetings, conferences, as requested and required. Maintain databases, spreadsheets, PowerPoint presentations, and other computer applications. Handle and resolve complex and/or unusual problems and emergency situations as they arise; work with staff to improve the efficiency and effectiveness of administrative operations; develop expeditious and efficient methods to solve problems. Gather, analyze information about processes and programs, prepare reports, letters, and other documents for review and input for programs, policies, and activities. Coordinate the printing and conversion of paper documents to electronic files, researched multiple projects for Office of Inspector General (OIG) audit. Maintain and utilize various administrative databases and update/maintain several shared calendars. Coordinate meetings, workshops, courses for staff; schedule conference rooms and supervise student interns. Review, analyze, and evaluate project codes from ICs and other program areas. Project codes consist of Vaccines, Microbicides, Minority, Training and Infrastructure and other scientific areas.
Senior Executive Administrative Aide April to August
Bethesda-Chevy Chase Regional Services Center - Bethesda, MD
Provided general office support to the Director of the Regional Services Center and professional staff. Extensive interaction with general public, constituents, business representatives; and Federal, State, and County government officials. Provided assistance to staff to ensure that routine responses to public inquiries on standard matters were appropriate and in compliance with policies. Responded to requests for information and/or assistance by walk-in, telephone, emails, and correspondence; maintaining computer databases, office filing and record keeping systems; collecting and analyzing data and preparing reports and tracking projects. Was responsible for monthly p-card reconciliation, tracking and payment of invoices. Evaluated resident's service requests and entered them into the MCCall Center system which was routed to appropriate County departments for resolution. Managed Directors calendar which included extensive meeting scheduling via telephone, email and supervised volunteers.
Project Coordinator January to February
University of Maryland University College - Adelphi, MD
Provided support for four VP's and one Director. Managed all calendars and coordinated logistics for the office. Processed all billing, expense statements, and supply orders for division. Prepared presentations, spreadsheets, and requisitions. Scheduled all meetings and appointments. Assisted with procurements, requests for proposals, reviewed final bids and documentation that were submitted by bidders. Reconciled p-card statements within PeopleSoft and tracked departmental budget. Human resources liaison, information technology liaison for new employees hired in the Operations, Planning, Procurement and Facilities departments at the university. Facilitated and processed human resources paperwork for new employees. Provided special event planning, meeting planning in conjunction with the Inn & Conference Center at the Marriott, and utilized extensive vendor relations. Coordinated Salvation Army angel tree program for the university. Researched and managed special projects.
Project Coordinator September to January
Telesec Corestaff - Adelphi, MD
Executive Assistant July to August
President's Office Telesec Corestaff - Upper Marlboro, MD
Provided support to the President/CEO, Senior Vice President, and Director of Communications. Prepared time sheets for payroll updated reports and created mailing lists using Microsoft Access. Used document editing tools (e.g. Microsoft Office software, screen capture software, graphics packages) created, standardized and maintained documentation; ability to communicate effectively with both technical and non-technical users. Prepared check requests, credit card requests, and purchase orders. Opened and distributed mail to appropriate personnel within the executive office. Answered phones for the executive staff and greeted all incoming visitors. Devised set-up new filing system and provided Internet research. Supported five VP's, managed all calendars, and coordinated logistics for the office. Provided event planning for the office as the liaison to the Marriott Hotel. Assisted with contracts and requests for proposals.
Executive Administrative Assistant March to March
ASRC Federal Holding Company - Greenbelt, MD
Provided executive support to COO/CFO, as well as the EVP and Directors within an (a) company. Prepared time sheets for payroll processing. Managed a CISCO IP phone system. Processed all billing, expense reports, supply orders and invoices for payment. Coordinated and arranged domestic and international travel for staff in the corporate office. Reconciled corporate American Express statements and petty cash. Prepared presentations, spreadsheets, and field purchase orders. Assisted contracts department with preparation and assembly of requests for proposals and bid packages for public and federal agencies. Conducted site visits for meeting and hotel space for the company. Demonstrated ability to multi-task within a fast-paced environment while maintaining an emphasis on quality. Negotiated new contracts with the Marriott Hotel, Courtyard by Marriott, and ABC Recycling Services for the company.
SNPA Coordinator October to March
Verizon Global Networks Inc., Network Capacity - Greenbelt, MD
Updated individual VZGNI (Verizon Global Networks, Inc.) tandem switches with monthly changes from the LERG (Local Exchange Routing Guide). Monthly updating of NPA/NXX codes per the LERG. Evaluated and identified translations that were required to support services such as DAV, Operator Services, Dial , FERRETS and establish trunk routing in concert with trunk translations. Monthly updating of SNPA (Servicing Numbering Plan Area) tables for use by VZLD (Verizon Long Distance) telemarketers and Actiview UMT (User Managed Tables) for the selling and provisioning of VZLD services such as DAV, Dial , Point to Point Services and resolution of customer service order issues. Managed the changes to the schedule and produced ad hoc reports on an as needed basis. Developed methods and procedures for the SNPA (Servicing Numbering Plan Area) Table. Performed a needs assessment to identify deficits, originated and managed documentation.
Engineering Training Coordinator February to October
Verizon Global Networks Inc., Network Capacity - Greenbelt, MD
Managed the engineering training process, which included scheduling and registering employees for courses and seminars. Responsible for tracking and ensuring payment of vendor bills. Extensive employee and vendor interaction via the telephone and Internet. Assessed the training process and made adjustments to the process as required. Monitored training budget. Developed official Verizon GNI (Global Networks Inc.) training policy, responsible for creating, standardizing and maintaining documentation. This included designing, writing training guides and user manuals. Interviewed all personnel in enterprise engineering group to create deliverable reports and procedures on Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), instructions, checklists, security documentation, and disaster recovery, troubleshooting and proposals. Interacted with the information technology department in ordering workstations, voicemail, email, and access to various systems within Verizon for new employees.
Assistant Office Manager September to February
STUDIOS Architecture - Washington, DC
Interviewed, trained, and supervised Administrative Assistant/Receptionist. Maintained and managed all office inventories. Reconciled personal expense and petty cash reports. Coordinated and scheduled meetings. Managed a multi-line phone system. Performed additional duties with the FedEx Powership System, TMS Postage System, and various courier services.
Assistant to the Director of Academic Services October to September
Georgia Institute of Technology - Atlanta, GA
Organized and supported Director and seven staff members. Assisted with planning and overseeing reconciliation of monthly budget statements. Managed and maintained office inventories. Issued bookstore requisitions to student-athletes and reconciled bookstore invoices. Developed, managed, maintained student-athlete database. Trained and assisted student-athletes with computer skills education and problem resolution.
Assistant to the Vice President of Student Affairs March to October
Georgia Institute of Technology - Atlanta, GA
Provided administrative support for the Assistant Vice President of Student Affairs/Interim Dean of Students and four professional staff members. Processed all confidential disciplinary cases. Provided FBI, GBI, CIA, and local law enforcement agencies with student information on the Cybera and Banner systems. Prepared and updated weekly status reports. Coordinated meetings scheduled all appointment calendars and conference rooms. Assisted Disabled Coordinator with proctoring of tests, monitoring disabled students, and managed office. Performed all administrative functions in various departments such as: Affirmative Action, Facilities, Public Policy, Office of Minority Education and Development, Graduate Studies, Center for Architectural Conservation, Physics, GTRI-EEOML, GTRI-EDI, College of Engineering, Human Resources and Student Affairs.
Education
Current Coursework: Certified Associate in Project Management, Project Management Institute
Certificate: Domestic/International Travel, NIH Training Center - Bethesda , MD, United States
Diploma: Word/Information Processing, Alaska Junior College - Anchorage, AK, United States
Notary: State of Maryland
Additonal Expertise
Documentation:
Conduct in depth studies, reviews, evaluations, and assessments of issues and proposals. Interpret new or revised organizational policies, regulations and procedures. Identify strategies for improvement with internal administrative operations. Compile, evaluate, consolidate, and summarize data for inclusion in reports. Advise on the administrative and management implications of policy and program proposals.
Data Verification:
Analyze resources and expenditures to provide policy options for the efficient and appropriate use of funds. Prepare reports to track on-going studies and analysis and gather and organize narrative and statistical data. Draft strategies to improve program implementation and evaluation.
Administration:
Personal document management, calendar organization, travel, project management and collateral preparation for meetings.
Notable Awards and Accomplishments:
Received cash bonuses for exemplary customer service and team-player attitude while employed with Bethesda-Chevy Chase Regional Services Center, ASRC Federal Holding Company and Verizon.
Process Improvement:
Created new departmental procedures training manual and assessed organizational training needs while employed with Verizon.
