Human Service Professional Resume
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Resume:
EDUCATION:
SUNY Empire State College, Saratoga Springs, NY
B.S., Community & Human Services, February
Schenectady County Community College, Schenectady, NY
A.A.S., Human Services, May
TRAININGS AND CERTIFICATIONS:
First Aid, CPR & AED Certification, National Safety Council, /-/
Mental Health First Aid USA, National Council for Behavioral Health, /-/
Completed HUD Lead Based Paint Visual Assessment Training
AWARDS: Spirit of Collaboration Award, Mohawk Opportunities Inc.,
PROFESSIONAL EXPERIENCE:
Housing Coordinator, Supported Housing Program, Mohawk Opportunities Inc., Schenectady, NY /-present
Provide holistic and comprehensive case management services to all clients including: intake assessment, benefit assessment, goal setting, long-term care plan development, weekly case plan development, progress monitoring, individual money management, tenant education, advocacy and community referrals.
Attend Treatment Team Meetings with Care Central Care Coordinators and area clinicians at Ellis Medicine PROS, Ellis Mental Health Clinic, Union Street Counseling & CDPC Franklin Street Clinic. Discuss concerns with client’s probation and parole officer to ensure client can remain successful in community living and avoid incarceration or re-incarceration.
Provided agency wide training to Mohawk Opportunities employees on case management and community resources. Contacted area program directors of local agencies to be guest speakers at Mohawk and arranged for them to conduct workshops/informational seminars to staff. Hosted “Lunch and Learn” sessions for Mohawk staff. Created and responsible for updating agency Client Community Resource/Community Event Board.
Collaborate with clients to develop Service Plans which address identified goals in areas such as permanent housing, self-determination, increased skills/income and write progress notes reflecting Service Plan goals and objectives.
Maintain ongoing communication with clients regarding housing concerns, independent living issues, circumstances which have arouse which have interfered with client attending appointments with treatment providers, medication management and recertification’s for entitlement programs.
Schedule and conduct home visits and performing apartment inspections to identify safety issues and needed repairs.
Service Coordinator, Certified Apartment Program, Mohawk Opportunities Inc.,
Schenectady, NY / – /
Provided Medicaid billable restorative services to individuals with psychiatric diagnosis which focused on Symptom Management, Daily Living Skills, Socialization, Substance Abuse Services and Medication Management to promote independence.
Supervised clients stock medication organizer, informed prescribing physicians of medication errors and accurately completed incident reports as required by Office of Mental Health.
Provided Crisis Intervention services to clients when assigned on-call duties.
Documented all client information on PrecisionCare software.
Case Manager, Homelessness Prevention and Rapid Re-Housing Program, YWCA-NENY, Schenectady, NY / -/
Conducted new client intakes and ensured all supporting documents was verified and on file to reflect eligibility.
Entered client intake, assessment, financial assistance and case-management information on Homelessness Management Information System &#;HMIS&#; software.
Assisted with locating and securing housing for individuals or families who were homeless or whom needed to be re-housed due to current housing having been identified as substandard.
Identified if apartment was within fair market value ,conducted housing inspections for subsidized units and distributed HUD subsidies to participants in the form of direct checks to housing providers and utility providers.
Provided tenant education and mediation, budget planning and intervention with local agencies providing other supportive services. Collaborated often with National Grid Advocates, Schenectady Community Action Program, Schenectady County Department of Social Services, Bethesda House, Section , Legal Aid and more.
Program Coordinator, Project Independence, YWCA-NENY, Schenectady, NY / - /
Collected and assessed information about education, employment experience, skills, and interests.
Assisted job seekers in developing individualized vocational plan which involved high school equivalency classes, enrolling in college, or seeking vocational training and linking clients to resources to enhance employability.
Provided on-going, comprehensive case management of program participants to enable them to become employed or remain employed.
Referred job seekers to other agencies for rehabilitative, psychological or other services, if necessary.
Provided individual & group sessions on job search techniques, labor market and vocational information. Contacted local employers to identify current job opportunities for clients.
Accepted clothing, shoes & accessory donations which clients could wear on job interviews and organized “Boutique” by ensuring clothing clients could select from was seasonably appropriate attire. Provided donors with documentation of charitable gift value for tax filing purposes.
Attended trainings hosted by the Schenectady County Chamber of Commerce pertaining to the Certificate of Employability program. which highlighted curriculum and benefit this certificate program can be to individuals with limited education and employment experience wishing to join or rejoin work force.
Site Coordinator, Children‘s Center, YWCA-NENY, Schenectady, NY -
Ensured facility was is in compliance with all state safety, fire and educational staffing regulations.
Communicated all facility plans, policies and regulations to parents and community members.
Performed various record-keeping functions to maintain the operations of the program.
Supervised and conducted performance evaluations on staff.
Conducted staff meetings to communicate program policies and provided opportunities for training and development.
Developed and maintained current, accurate and confidential staff and client files.
Assured classrooms were safe, attractive and developmentally appropriate.
Pre-Kindergarten Teacher, YWCA-NENY, Schenectady, NY -
Planed and implemented activities which promoted social, physical, and intellectual growth of children.
