IT Trainer/Documention Specialist Resume
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Resume:
March - Current
Training and Development
- Instruct, motivate and direct individuals with various learning styles in a face to face classroom environment
- Coordinate with all levels of management applying analytical skills to identify and determine the necessary technical training programs to meet the client\\\'s operational needs.
- Through use of blended learning, I incorporate innovative ways to deliver instruction to students with diverse backgrounds.
- Using ADDIE Methodology, I assess, design, develop, edit, implement and evaluate relevant and targeted competency-based learning programs
- Experience creating tests, surveys, and lessons learned reports based on course objectives.
- Knowledge of adult learning processes
Documentation Specialist
- Responsible for in processing and on-boarding new employees
- Responsible for coordinating with all Contractors, sub-contractors and Government employees to ensure incoming personnel documents are submitted with quality and punctually.
- Ensure that all documents have no errors in filenames, submissions, etc before submitting it to the Contracting Officer Representative (COR) to avoid confusion.
- Responsible for uploading completed documents into SharePoint workflow, in addition making sure the documents proceed through the workflow and get signed by the appropriate personnel in a timely fashion
- Ensure all contractors complete all required annual training and upload documents into SharePoint database.
- Adapted workflow to company needs
US Army November to March
Soldier - Information Systems Operator-Analyst
th Special Forces Group
Fort Bragg, NC
IT Help Desk
- Provided excellent desktop instructional support as part of a // team in for over users over the phone or in person as needed to minimize downtime.
- Supported users in the design and development of products and technologies to support the given mission
- Managed and trained over users on policies and procedures of using a secure network.
- Supported implementation of network security measures to protect data, software and hardware
- Ensured the availability, performance, and security of the systems software including operating and network systems and utilities, servers and other hardware, related applications system
Identified, isolated and repaired computer equipment showing normal wear and tear as well as updating software and equipment during preventative maintenance routines.
- Installed, maintained, and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Installed and configured peripherals, components and drivers
- Able to Install, configure and maintain computers, laptops, printers/copiers/scanners, network storage devices, etc.
- Installed, configured and maintained network equipment: Routers/Switches
- Basic configuration, monitoring and VLAN set up on Cisco Switches/Routers
- LAN/WAN design and implementation using Cisco Routers, Hubs and Switches
- Able to Install, configure, maintain, and troubleshoot a wide range of software and hardware issues to user standards
- Active Directory Administration and Management with understanding of DNS, DHCP, and Group Policy Administration
- Knowledge of reimaging using GHOST console
- Fundamental understanding of an operating system; for understands disk storage and partitioning, scheduling tasks, command line, installation and configuration
- Knowledge of VOIP, and video conferencing systems
- Knowledge of Windows Server , Administration and Management
- Server hardware, cabling, routing, LAN environments, PC Desktop/Laptop components
- Comfortable with most aspects of operating system administration, for example, configuration of mail systems, system installation and configuration, printer systems, fundamentals of security, installation of third-party software
- Knowledge of Remote Desktop and Remedy
Barracks/Housing Manager - rooms
- Conducted regular inspections of facilities concentrating on safety, security, health and welfare conditions for soldiers, in conjunction with facility and furnishing accountability and conditions.
- Maintained detailed and accurate Real Property Data in the Integrated Facilities System to ensure that all inventory assets and personnel were correctly identified.
Houston Independent School District August to December
Special Education Teacher /Director of Special Education Department
Curriculum Development/Instruction
- Led students from a low socioeconomic background with various special needs to a % increase on end of the year basic skills testing.
- Collaborated with general education teachers, physical therapist, speech therapist and other paraprofessionals to ensure student success
- Developed and prepared curriculum in accordance withAmericans with Disabilities Act and Section of the Rehabilitation Act of and related standards.
- Accommodated students\\\' learning style using appropriate accommodations to meet statewide standards while incorporating the Token Economy classroom management system and assistive adaptive technology to motivate students towards success
Houston Community College August to March
GED Teacher
Houston, Texas
Curriculum Development/Teaching
- Utilized consistence, awareness and respect to manage classroom climate
- Hands-on experience working with widely diverse populations
- Employed auditory, visual, and kinesthetic teaching strategies to increase students\\\' understanding.
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Education /Training |
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Stephen F. Austin State University |
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Bachelors of Science in Education Nacogdoches, Texas, USA
Fort Gordon, GA
Fort Gordon, GA
Inovatech, Fayetteville, NC
Inovatech, Fayetteville, NC
Global Knowledge, Fayetteville, NC
Global Knowledge, Fayetteville, NC
Global Knowledge, Fayetteville, NC
Global Knowledge, Fayetteville, NC |
