HP Printer not connecting to my laptop. Resume
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I had an issue while connecting my year old HP printer to my brother's laptop that I had borrowed for starting my own business. I used a quick Google search to fix the problem but that did not help me.
I then decided to get professional help to solve my problem. After having received many quotations from various companies, I decided to go ahead with Online Tech Repair (www.onlinetechrepairs.com).
Reasons I chose them over the others:
) They were extremely friendly and patient with me during my initial discussions and responded promptly to my request.
) Their prices were extremely reasonable.
) They were ready and willing to walk me through the entire process step by step and were on call with me till I got it fixed.
How did they do it?
) They first asked me to state my problem clearly and asked me a few questions. This was done to detect any physical connectivity issues with the printer.
) After having answered this, they confirmed that the printer and the laptop were functioning correctly.
) They then, asked me if they could access my laptop remotely to troubleshoot the problem and fix it. I agreed.
) One of the tech support executives accessed my laptop and started troubleshooting.
) I sat back and watched as the tech support executive was navigating my laptop to spot the issue. The issue was fixed.
) I was told that it was due to an older version of the driver that had been installed.
My Experience
I loved the entire friendly conversation that took place with them. They understood my needs clearly and acted upon the solution immediately. Being a technical noob, I sometimes find it difficult to communicate with tech support teams. It was a very different experience with the guys at Online Tech Repairs. You can check out their website www.onlinetechrepairs.com or call them on (phone hidden).
I would definitely recommend this service to anyone who needs help fixing their computers.
Thanks a ton guys. Great Job....!!
ID: otr
