Client service manager Resume
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Resume:
Sahra Pishbin
Greensboro Drive, Apt # Mclean, VA
Phone: (phone hidden)E-mail: (email hidden)
Northern Virginia Community College, -Current
Business Management
SunTrust Bank – Client Service Manager Sep- Current Great Falls, VA
Provide administrative support such as process company invoices, order supplies, and filing
Engage in courteous, efficient and culturally sensitive customer service to the banks international clients base by managing and maintaining the needs of clients
Facilitate communication between various departments and between office personnel
Assist Relationship Managers and Support Specialists with client documents
Assist relationship managers with editing and preparing proposals
Assisted with the transfer projects, standardization of account coding
Assisted clients with service related issues such as balance information, payments, transaction delays and statements
Wells Fargo (Wachovia) – Service Manager Jan- Sep Fairfax, VA
Review various reports generated between department to assure accuracy and completeness of processes
Provide administrative support such as process company invoices, order supplies, and filing
Engage in courteous, efficient and culturally sensitive customer service to the banks international clients base by managing and maintaining the needs of clients
Facilitate communication between various departments and between office personnel
Assist Relationship Managers and Support Specialists with client documents
Assist relationship managers with editing and preparing proposals
Assisted with the transfer projects, standardization of account coding
Assisted clients with service related issues such as balance information, payments, transaction delays and statements
Capital One – Lead Teller Jan- Dec Fairfax, VA
Responsible for overall branch teller team performance, branch service excellence, and branch operational adherence.
Directly manages and coaches all branch teller teammates and is responsible for team performance in various measures.
Coaches and develops direct reports through feedback, In-the-Action and scheduled Monthly Developmental Coaching as well as performance management.
Conducts interim and annual reviews and is involved in recruiting and selection of teller candidates.
Also responsible for assisting Branch Manager in leadership of branch, and is part of the branch leadership team. Acts as second in command to Branch Manager.
Manages tasks and functions within the branch as delegated by the branch manager.
Bank Of America- Lead Teller Feb - Sep
Coach and train the teller team to process transactions accurately, efficiently in accordance with established policies and procedures.
Create a positive team environment in the banking center by modeling appropriate behaviors.
Assist teller associates by using in-depth policy and procedure knowledge to handle more complex transactions and issues.
Maintain the highest level of customer service standards while consistently delighting our customers and exceeding expectations.
Ensure banking center compliance is within federal regulations.
Macy’s- Makeup Artist “ Estee Lauder” Jan-Jul, Jan-Aug
Makeup Artist
Lillie’s Restaurant – Hotel Food and Beverage operations (Asst. manager)Dec. – Jan. Washington, DC
Managed all facets of restaurant operations: Staff management, customer relations, vendor relations, budgets, inventory control, purchasing
Effectively led and coached employees through training and weekly meetings with staff to promote increased productivity levels, employee satisfaction, and open communication
Provided motivational meetings with staff ion a weekly basis
Provided one-on one motivational meetings
Maintained excellent customer relations; coordinated promotions to attract clients
Followed up on customer complaints and built base of repeated clients
Managed accounting functions including insurance billing, expense tracking, year-end closing
Constructed and presented internal business management and external advertising materials
Lord and Taylor, (Administrative assistant), June. - December. Mclean ,Virginia
Constructed marketing materials to increase client base which in turn made me responsible for increased sales
Organized and scheduled client appointments
Azadeh Pharmacy , (Administrative Assistant), January - February
Constructed marketing materials to increase client base which in turn made me responsible for increased sales
Organized and scheduled client appointments
- Language Skills: Fluent in English and Farsi
- Volunteer EMT, Fairfax fire and rescue.
Summary of Qualifications___________________________________________________________________________
Building customer service skills have been a focal point of my work experience. My interpersonal, verbal, and written communication skills have greatly been developed through my past and current experiences. I have the ability to multi-task in a fast paced environment. I am a very motivated and reliable individual with the ability to adapt to different environments and settings. With my strong work ethics, I am certain that I will gain a wealth of knowledge through my experiences in the challenging and diverse atmosphere this opportunity offers. Committed to professionalism; highly organized, work under strict deadline schedules with attention to detail; have excellent written and verbal communication and management skills.
