Organizational Development Consultant Resume
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Resume:
Talent Development
Research Analyst
Organizational Alignment
EEO and Diversity
Employee Development
Project Management
Change Management
Performance Consulting
Organizational Needs Assessment
Recruitment
Psychometrics
Curricula Developer and Facilitator
Education Master of Arts, HRD/Organizational Learning and Development
Western Michigan University, Kalamazoo, MI
Coursework: Human Resources Management, Project Management and Development, Curriculum Development, Employee Career Development/ Training, Needs Assessment, Leadership in Systems and Change, ASTD Workplace, Learning and Performance, and CTE and E-learning Solutions.
Master of Arts, Counseling Psychology
Western Michigan University, Kalamazoo, MI
Coursework: Career Development, Research Methods, Tests and Measurements, Multicultural Counseling, Professional Issues and Ethics, Sex Therapy, Psychoanalysis and Treatment, Group Dynamics, Personality/Intelligence Assessment, and Psycho-educational Consultation and Collaboration
Bachelor of Arts, Psychology
Albion College, Albion, MI
Coursework: Forensic Psychology, Neuroscience, Environmental Physics, Research in Behavioral Neuroscience, Social Psychology, Research Design and Analysis. Legal Research and Writing. Research at G. Robert Cotton Correctional Facility and a member of the Gerald R. Ford Institute for Leadership in Public Policy and Service
Training Robert O. Brinkerhoff - High Impact Learning - Kalamazoo, MI
D.L. Kirkpatrick - Evaluation of Training Programs – Grand Rapids, MI
to Present Research Analyst Creative Benefit Systems, Inc., Muskegon, MI
Communicate to identify, define, and inform on data discrepancies, key opportunities, or escalating issues when necessary. Conduct problem identification audits with internal customers and design research approaches to meet their business needs. Devise and design research vehicles including electronic surveys, telephone interviews, and in person interviews that will determine a responder’s perspectives and answer internal business questions. Complete research projects, write and revise various studies. Create company and project marketing materials. Create and implement social media and marketing strategies. Assist in assembling and monitoring information on competing companies and products.
to Organizational Development Consultant Self Employed, Coopersville, MI
Working as an external consultant to develop business and strategic plans with international corporations, such as Onix Inc., Denso Inc., and Steelcase. Conduct corporate training and needs assessments. Application of adult learning principles, instructional methodology, ADDIE model. Assisted with creating an on-boarding process. Online learning using Blackboard and create webinars. Evaluate potential and active trouble spots involving staff, customers, and companies and develop action plans to resolve issues. Establish goals and objectives, create policies and procedures, create curricula, recruit and train staff, and initiated and enhanced system. Prepare training plans to refocus employees during major reorganization and product quality issues. Coach management and create staff training programs to ensure workforce skills align to corporate goals.
Curricula Development
I have facilitated workshops and created and researched facilitator curriculum for various organizations on topics specifically pertaining to needs of the organization.
o Diversity Training
o Sexual Harassment in the Workplace Training
o Team Building Workshops
o Management Development Workshops– focus on developing techniques for effective management including effective delegation, communication, meeting management, time management, feedback delivery, motivation, and career development.
o Leadership Development Workshops– provide a comprehensive overview of key leadership skills including strategy formulation, change management, people development, performance management, conflict resolution, communications, and team building. There is also a focus on succession planning and preventing leadership derailment.
Talent Development
- Promoting highly talented associates to leadership roles is important and ensuring their success through managerial support, training, and knowledge to combat overwhelmed feelings.
- Mentorship is the best in aiding Talent development; by assisting an employee in growing them to the next level within the organization.
- Designed and facilitated a -day seminar to instruct On the Job development trainers on the underlying principle and tools needed to become effectual coaches.
- Participants had an opportunity to learn and apply strategies for successful coaching.
- Participants had a compressible understanding of their role, preparation for training, and acquiring needed resources.
- Collaborated in designing a Personal Development Intervention program for a global manufacturing corporation to assist employees in obtaining further education to move up in the corporation.
Diversity and Global Consultation
My multicultural counseling psychology, growing up in South Florida, and love of travel has led to opportunities to appreciate and work with: diverse populations and cultures, including Asian, Canadian, Cuban, Dutch, European, German, Haitian, Jamaican, Japanese, and South American; a broad array of socio-economic statuses, age groups, diverse races, genders, and sexual preference.
- I have taught Diversity and Sexual Harassment Workplace trainings to help educate and create a more harmonious work environment.
- I had the opportunity to collaborate and consult with a Japanese automotive global corporation to learn the Japanese organizational culture, Kaizen, and discussed quality issues.
to Dementia Specialist Porter Hills Retirement, Grand Rapids, MI
Provided personal care services to residents within Assisted Living and grief counseling for residents and their families. Worked with some residents in an Assistant Occupational Therapist assisting with coming up with new ways to do things like reaching for items, bathing, and persuading them to participate in activities.
to HR Generalist Michigan Residential Mortgage, Albion, MI
o Provided support for the recruitment and hiring process, on-boarding, HR federal and state laws compliance.
o Maintained both digital and hard copy files for Loan Servicing Department.
o Prepared documents for document management imaging system.
o Detailed data entry for Loan Servicing management system.
o Initiate customer calls to collect routine financial and property information required under the loan documents throughout the year and accept customer calls on loan account questions.
o Special projects and other administrative duties, as assigned.
o Maintained necessary privacy by keeping information confidential.
o Promoting highly talented associates to leadership roles is important and ensuring their success through managerial support, training, and knowledge to combat overwhelmed feelings.
o Mentorship is the best in aiding Talent development; by assisting an employee in growing them to the next level within the organization.
to Human Resources Manager Plath's Inc., Rogers City, MI
Coordinated and directed all human resources activities for multi-locations food manufacturing company. On-boarding process, Employee investigation, Benefits/Compensation, Union Negotiations, Strategic planning that implemented a computer system to the store to maintain and track orders, employee information, and build a customer database increased sales volume by % and % accuracy. Hired new employees. Occupational safety. Reduced employee turnover by approximately % and implemented an incentive program. Worked to maintain good relations with the USDA that was in daily for inspections. Liaison between employees and owner, advising on all human resource issues. In-depth experience with Federal laws to include Americans with Disabilities Act (ADA), Occupational Health and Safety Act (OSHA), Family Medical Leave Act (FMLA), Fair Labor Standards Act (FLSA), Wage and Hour, NLRB, ERISA, and EEO.
Training Design and Delivery
As Human Resource Manager, I observed that while it was rare that our employees were out sick, each lost day was magnified since employees were specifically trained on one machine or one task. When a key employee was absent, production stopped or slowed drastically, impacting sales and fulfillment. Recovery involved - hour days, or no days off. During these times there were more labor disputes and safety reports.
- Suggested to upper management, and obtained approval for, cross-training employees.
- Created a cross-training matrix to ensure employees were trained in every department and keep track of training.
- Worked with each department to create a specific task list on how to do operate and complete each job.
- Developed & produced cross-training materials.
- Within a month period, all employees were cross-trained to understand how a machine operated, how to work the machine, how to take the machine apart, functionality, and how to clean the work stations up to USDA code.
- Accurately track program metrics using ADP including participation, contact information, project status, energy savings, goals, and budget expenditures.
- After training was completed, employees were required to work in a different department to reinforce the training.
- The program was very successful, and resulted in enhanced employees’ skills, knowledge transfer, and improved relationships across departments, increased productivity, and elimination of gaps. Management rewarded entire company with a small raise across the board.
Supervisory Experience
- Over years of supervisory and leadership experience.
- Led various teams in Human Resource Development projects, psychological consultation, graduate projects, and curricula development. Analyzed research, created employee programs, conducted needs assessments, and cross-training. Union negotiation liaison.
- Managed administrative functions within department to include recruitment, hiring, and completion of new-hire administration processes.
- Worked with new supervisors, union representatives, middle management and senior management to develop the kind of leadership skills are necessary for them to operate effectively in their environment. Initiated partnering with management to develop internal communications and promote organizational, personnel and employee developmental programs.
Master's Internship Career Counselor / Site Supervisor / Workshop Facilitator
Temporary Limited Licensed Psychologist working with both ex-offenders and community populations getting them job ready, Managed client relations and collaborated directly with Program Coordinator to assist in performing a complete redesign of the X program, rewrite presentations, created Performance Evaluation forms, and reorganizing the programs. Directed daily operations within the organization including: intakes, resume writing, interview skills, counseling, workshops, and career readiness. Recruiting, training, and scheduling the volunteers. Provided leadership and supervision for program development and coordination with highly skilled professional staff. Organizing and supervising the Serving Together site, where ex-offender participants came to be evaluated on attitude and work ethics. Successful experience in all phases of management, including developing workshop curriculum and facilitating the workshops: + in the Workplace, Realistic Goal Setting, Company Connections, Behavioral Interviews, and Personal Career Journey.
Project Experience Coaching Proficiency for OJD Trainers
Designed, developed, and implemented an Action Learning Seminar: Coaching Proficiency for On-the-Job Development Trainers. Created both Participant Manuals and Facilitator's Guides. Organized and conducted a one day, offsite seminar that provided corporate management with leadership development and goal definition training.
Additional Skills
- Psychometric Assessments/Testing: Myers-Briggs Type Indicator; PIP, The Big ; feedback; Wechsler Adult Intelligence Scale - rd edition (WAIS-III); Wechsler Intelligence Scale for Children - th edition (WISC-IV); Minnesota Multiphasic Personality Inventory - nd edition (MMPI-II); Risk Assessments; Needs Assessments, Thematic Apperception Test (TAT); MAPP; and Stanford-Binet IQ test
- Competent using software including: Windows and , SharePoint, Project, Microsoft Office , Outlook, Logitech Webcam, Adobe Photoshop, Adobe Lightroom, Taleo, PeopleSoft, ADP, Blackboard Vista, Halogen, Articulate, Captivate, HRIS, PowerPoint, LexisNexis, and SPSS.
- Social Media: FaceBook, LinkedIn, Indeed, Monster, Twitter, ONet, CareerMatrix, and CareerBuilder.
ATHENA Scholarship - Grand Rapids Chamber of Commerce.
Robert O. Brinkerhoff Scholarship for Human Resources Development – Western Michigan University.
