Registration switchboard Resume

Posted on: 2013-05-23

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Resume:

Email: (email hidden)

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Dear Hiring Manager,

I would appreciate your taking the time to consider me for employment with your company.

The position you have posted is an excellent fit with my qualifications, as the enclosed resume will attest. My background includes + years as a Patient Service Representative responsible for the complete registration process in a fast paced ER and Urgent Care setting. I have excellent communication skills and experience as Hospital Switchboard Operator as well. I have proficient computer skills and knowledge of medical terminology & insurance.

I am personable and creative, and enjoy working with people. I am able to work calmly & efficiently in trauma situations. I am a quick study and always willing to further my knowledge.

I am a very objective and professional individual who has a positive attitude. I work hard at being an effective team contributor and provider of excellent service to customers both internal and external.

I am a person who believes strongly in honesty, dependability, and loyalty.

I feel positive that I would be an asset to your company, because of my experience and versatility, dedication, knowledge, and my ability to learn are some of the qualities that inspire me to do an exceptional job.

I recently relocated to Lakewood, Colorado from Austin, Minnesota. I am actively seeking employment in the Denver area, which will utilize my excellent skills and extensive experience in hospital/clinic registration and customer service.

Thank you for your consideration, I look forward to hearing from you soon to arrange an interview.

Sincerely,

Nancy Minnick

Enclosure: Resume

Nancy Minnick

W. Mississippi Ave. #, Lakewood, CO

Phone: (phone hidden) / Email: (email hidden)

Professional Summary

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Patient Service Representative / Emergency Room Clerk / Registration / Customer Service / Switchboard Operator

+ years experience in a fast passed ER and Urgent Care setting. Medical terminology knowledge and trained in insurance verification. Experience in both Meditech and Cerner medical systems.

Prior to my position at the hospital, + years experience at IBM starting in Manufacturing and ascending to Senior Computer Operator before opting to take early retirement.

Skill Highlights

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· Strong Customer Service

. Telecommunications skills

· Adaptability

· Conflict resolution

· Mediation

· Strong organizational skills

· Creative problem solver

· Excellent communication skills

· MS Windows proficient

· Fast learner

· Courteous demeanor

· Strong client relations

· Energetic work attitude

· Trusted key holder

· Multi-line phone talent

· Insurance verification trained

· Adaptive team player

· Medical terminology knowledge

· Order Lab and Radiology tests per Doctor or Nurse instructions

· Knowledge of Meditech and Cerner medical systems

· Experience in ER trauma situations

· Multi-Task Management

· Computer proficiency

· Scheduling

· Data collection, Data entry, Documentation, Email

Professional Experience

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Patient Service Representative / Switchboard Operator

August to February

Mayo Clinic Health System Austin, MN

· + years experience in Hospital ER and Urgent Care registration as well Switchboard operation.

· Responsible for the complete registration process to ensure all insurance & demographic information is obtained from patient/patients family upon arrival by ambulance or private vehicle to ensure a positive experience.

· Worked as a team member developing the procedure manual for the new medical system Mayo recently installed.

· Work calmly and efficiently in trauma situations in the ER

· Ensure that all ambulance radio communication has the necessary attention provided during calls.

· Adjust to change in a positive & supportive manner & adapt rapidly to changing situations.

· Demonstrate a strong understanding of medical terminology.

· Switchboard Operator – Appropriately answering & directing multi-line system of incoming calls for the Medical Center & Campus.

· Responsible for monitoring numerous critical emergency alarms related to fire, boiler, blood bank & security issues & alerting the proper personnel when necessary.

· Schedule and provide visiting doctors with pagers, keys & cell phones.

· Enter all data accurately and timely to keep all logs current.

· Work as a team player with all the staff involved to provide outstanding service to the patients.

· Screen doctor’s calls & page them when their attention is required.

· Excellent multi-tasking skills when performing the following duties: Registration, Insurance verification, Phones, Lab & X-ray orders, Patient transfers, and Hospital admissions.

· Arrange ground and helicopter transport with ambulance dispatch.

· Apply patient wristband and call in any trauma panel orders & Lab/X-ray stat.

· Uphold a professional & courteous demeanor, which reflects a positive lasting impression on patients and their families.

· Maintain confidentially of sensitive information orally and written.

· Provide each patient with copies of all documentation before leaving the facility & schedule follow-up appointments as needed

· Pre-register, set up admissions & locate a room for incoming patient transfers from other facilities.

· Work closely with Law Enforcement when needed.

Manufacturing - March to

Information System Operator - March to

Senior Computer Operator - March to (Early Retirement)

IBM Rochester, MN

Manufacturing Duties:

· Assembly and Inspection of System Computers.

Information System Operator Duties:

· Data entry

· Schedule daily jobs on system

· Test and repair tapes

· Safety audits

· Customer service window

· Maintain & catalog , media tapes and online information

· Audit of record storage tapes monthly

· Send & receive vital record shipments

· Maintain & edit tape library procedures

· Responsible for back-up & recovery tapes for all systems in Rochester

· Reorganization of task force for Robotic Tape Library

Senior Computer Operator Duties:

· Maintain Media Library

· Worldwide Customer Service

· System Administration of AS/ Development Lab

· Install system software, maintain security, Debug hardware & software

· Solve programming problems worldwide by phone for international IBM clients

· Perform system upgrades & maintain procedure book.

Education

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Southland High School Adams, MN

§ Completed High School / Diploma Awarded

(phone hidden) IBM Courses Completed / Graduated Rochester, MN

§ Fundamentals of Computer Systems

§ Introduction to Computers

§ Team Work

§ Risc / Aix/ Windows

§ Diversity

§ Risk Taking

§ AS/ Introduction

§ AS/ Overview

§ PC Classes: Office Vision / Calendars / Lotus Notes

§ Empowerment Classes

- Mayo Clinic Health System Austin, MN

§ Customer Service Excellence

§ Meditech System Training

§ Cerner System Training

§ Insurance Verification Training

§ Required Classes for Continuing Education

Awards & Accomplishments

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IBM

§ Award for Assisting with SAE

§ Award from System Status Dept. for Cheerful, Timely, & Accurate Handling of Requests

§ Award for Tape Management Project

§ Award for Reorganization of Media Library

Mayo Health System

§ Award for Perfect Attendance -

§ Award for Service Excellence

§ Award for System Replacement Project

§ Award for Outstanding Teamwork

§ Award for Awesome Act of Kindness

References

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· Personal references furnished upon request.

Nancy Lea Minnick

W. Mississippi Ave. #

Lakewood, CO

Email: (email hidden)

(phone hidden)

Dear Hiring Manager,

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