Senior Administrative Assistant Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
Employment History
World Software Corporation – Ridgewood, New Jersey
Senior Administrative Assistant to the Director of Technical Operations, January - Present
¨ Handle all incoming calls and emails in a courteous and timely manner, routing to appropriate technician or department
¨ Acquire customer and issue related information and input information in database
¨ Provide exceptional customer experience by effectively resolving customer issues by utilizing multiple support resources to provide single call resolution
¨ Manage support call queue and distribute technical support calls
¨ Utilize multiple computer applications at a time with ability to maneuver through these functions
¨ Track information relating to incoming calls, new installations, and upgrades
¨ Create reports and deliver to management for analytical purposes
¨ Create external forms for technical support department to collect required information from clients or to deliver information to our clients
¨ Handle and process all SDK requests, maintaining list of rd party integrators
¨ Maintain calendar for support department including scheduling appointments
¨ Act as liaison between Director of Technical Operations and technicians
¨ Assist in the implementation of new policies and procedures for the technical support department
¨ Report any bugs or issues with our software to development
¨ Research as requested by marketing and management
¨ Handle and track vacation and personal day requests for technicians
Genova, Burns & Vernoia – Livingston, New Jersey
Administrative Assistant, July – November
¨ Receive, process, and direct daily communications including telephone calls, faxes, and mail
¨ Effectively manage a high volume of phone calls, both internal and external
¨ Place, receive, screen and route calls as needed
¨ Interface with high level external contacts requiring discretion and initiative
¨ Compose or edit letters, memos, reports or other documents requested by Senior Partner
¨ Manage Senior Partner’s contact database and various contact lists using TimeMatters, Excel, and Outlook
¨ Update and maintain Firm’s general mailing list
¨ Complete special tasks and projects, as assigned by Senior Partner
¨ Set up conference calls as needed
¨ Function as liaison between Board of Directors, Board of Trustees, Special Committees and Senior Partner
¨ Carry out assignments relating to Board and Committee activities involving social, fundraising, and marketing functions of the Senior Partner
¨ Coordinate Board and Committee Meetings and prepare meeting materials
Sonnenschein Nath & Rosenthal, LLP - Short Hills, NJ
Administrative Assistant, July – June
¨ Perform general office administration duties including faxing, printing, filing, and answering/screening telephone calls
¨ Welcome vendors, clients, and visitors with professionalism and respect
¨ Coordinate travel itineraries for Partners and Associates within the firm
¨ Proofread firm documents as requested by Marketing and Billing
¨ Research and compile contact information, including e-mail addresses and fax numbers
¨ Deliver important information to prospects and clients of the firm
¨ Cross-reference events on website with firm’s events to ensure there are no overlaps
¨ Prepare marketing folders/materials for sponsored and hosted events
¨ Manage the billing process for - clients
¨ Prepare, file, and mail invoices to clients
¨ Prepare bank deposit statements
¨ Communicate with various departments to provide support for billing and marketing
Commodity Management Systems, INC - Chatham, NJ
Administrative Assistant, June - February
¨ Organize and file Accounts Payable and Accounts Receivable invoices
¨ Scan vendor invoices into database system
¨ Review checks to ensure proper payment of vendor invoices
¨ Create/maintain spreadsheets on Microsoft Excel
¨ Sort incoming mail and prepared/sent outgoing mail
¨ Purchase supplies for office
Education
Albright College - Reading, PA
Bachelor of Science in Marketing, May
University College of Dublin - Dublin, Ireland
Study Abroad, Fall
