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Returns Supervisor Resume


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Resume:


A, Stockbridge, GA - present

Supervisor, Returns Department

* Supervise Returns Department staff

* Greet customers and answer customer inquiries

* Handle all customer problems and complaints

* Process customer returns and exchanges

* Receive merchandise for repair

* Loss prevention

 

CARE USA, Atlanta, GA -

Data Specialist

* Processed donations; verified changes to donor accounts. Provided quality control of information provided by off-site vendors

* Managed the Matching Gift Program as well as the Care for the Child Program

* Entered in numerous donations for the Tsunami Effort for CARE

* Managed information requests received through Donor Revenue Mailbox and the ER Help Desk

* Performed routine audits, researched constituent information, and updated constituent changes from telemarketing appeals and warning reports.

* Worked with Direct Marketing and recurring gift vendors to ensure consistency of information within CARE's database

* Corresponded with field offices to obtain new major donors

* Identified and improved a system problem that allowed clients to have their mail preference request fulfilled

* Filed batches and administered support to AR Analysts

* Assisted Treasury Department in recording and distributing donations

* Switchboard coverage, administrative support to External Relations Department

* Revamped new database program after implementation


COMMUNICORP, INC., Atlanta, GA (phone hidden)

Receptionist

* Administrative support to all departments

* Post job-related shipping tickets to Programmed Solutions system, and Access database

* Switchboard coverage, accounts payable

* Received award for exceptional job performance

* Implemented new calendar program for sales management team


DHR - DIVISION OF PUBLIC HEALTH, Atlanta, GA (phone hidden)

Project Assistant - Vaccines for Children Program

* Created a database to generate reports regarding enrollment, vaccine distribution, vaccine wastage and large vaccine orders

* Managed filing system of doctors and hospitals

* Distributed requested materials to physicians as needed

* Maintained provider database

 

USPS - FACILITIES SERVICE OFFICE, Atlanta, GA (phone hidden)

Facilities Contract Technician

* Prepared site solicitations on all Sun-Coast Division USPS owned acquisition projects

* Made payments and/or reimbursements of city/county taxes on postal facilities with tax riders

* Prepared commitments and subsequent pay requests (both progress and one-time payments)

* Prepared lease or rental payment authorizations

 

EDUCATION

Atlanta Metropolitan College

Associate of Science


PROFESSIONAL DEVELOPMENT

Diversity Training, Information Security Training,

CARE Rewards Certificates for Outstanding Job Performance