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A, Stockbridge, GA - present
Supervisor, Returns Department
* Supervise Returns Department staff
* Greet customers and answer customer inquiries
* Handle all customer problems and complaints
* Process customer returns and exchanges
* Receive merchandise for repair
* Loss prevention
CARE USA, Atlanta, GA -
Data Specialist
* Processed donations; verified changes to donor accounts. Provided quality control of information provided by off-site vendors
* Managed the Matching Gift Program as well as the Care for the Child Program
* Entered in numerous donations for the Tsunami Effort for CARE
* Managed information requests received through Donor Revenue Mailbox and the ER Help Desk
* Performed routine audits, researched constituent information, and updated constituent changes from telemarketing appeals and warning reports.
* Worked with Direct Marketing and recurring gift vendors to ensure consistency of information within CARE's database
* Corresponded with field offices to obtain new major donors
* Identified and improved a system problem that allowed clients to have their mail preference request fulfilled
* Filed batches and administered support to AR Analysts
* Assisted Treasury Department in recording and distributing donations
* Switchboard coverage, administrative support to External Relations Department
* Revamped new database program after implementation
COMMUNICORP, INC., Atlanta, GA (phone hidden)
Receptionist
* Administrative support to all departments
* Post job-related shipping tickets to Programmed Solutions system, and Access database
* Switchboard coverage, accounts payable
* Received award for exceptional job performance
* Implemented new calendar program for sales management team
DHR - DIVISION OF PUBLIC HEALTH, Atlanta, GA (phone hidden)
Project Assistant - Vaccines for Children Program
* Created a database to generate reports regarding enrollment, vaccine distribution, vaccine wastage and large vaccine orders
* Managed filing system of doctors and hospitals
* Distributed requested materials to physicians as needed
* Maintained provider database
USPS - FACILITIES SERVICE OFFICE, Atlanta, GA (phone hidden)
Facilities Contract Technician
* Prepared site solicitations on all Sun-Coast Division USPS owned acquisition projects
* Made payments and/or reimbursements of city/county taxes on postal facilities with tax riders
* Prepared commitments and subsequent pay requests (both progress and one-time payments)
* Prepared lease or rental payment authorizations
EDUCATION
Atlanta Metropolitan College
Associate of Science
PROFESSIONAL DEVELOPMENT
Diversity Training, Information Security Training,
CARE Rewards Certificates for Outstanding Job Performance