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® Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.
® Demonstrated success in negotiating win-win compromises, writing personnel manuals, corporate policies, job descriptions and management reports.
HR Skills
HR Department Startup Employment Law FMLA/ADA/EEO/WC Mediation & Advocacy | Staff Recruitment & Retention Employee Relations Benefits Administration Organizational Development | Orientation & On-Boarding Training & Development Performance Management HR Policies & Procedures |
Professional Experience
Provides pharmacy services for long-term care facilities.
Human Resources Manager, to Present
Recruited to help transition from a Professional Employer Organization to an internal HR and payroll department. Worked with senior management to create HR policies and procedures; co-created benefit program; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; and handle HR generalist workplace issues for six locations in three states.
® % increased efficiency accomplished by streamlining time records to an online timekeeping system. Outcome: Improved/Compliant record keeping and timely processing of payroll records.
® Played a key role in ensuring the successful launch and staffing of the new Phoenix office. Spearheaded recruitment efforts, interviewing, hiring, benefits packages, and new-employee orientation.
® Developed a compliant new hire orientation program which simplified the onboarding process and ensured all paperwork is received in a timely manner, equipment is available, and employees are introduced to all departments.
® $, annual savings achieved through negotiation of PEO and insurance benefits for which also offers enhanced insurance coverage for employees.
® $, recovered for year by conducting an audit of the workers’ compensation policy and correcting the misclassification of employees.
® $, in and $, for in unemployment claims was saved by training and assisting managers in their disciplinary procedures in addition to ensuring proper documentation as well as policy/procedures enforcement.
® Developed employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
® Introduced company’s first formal performance review program, creating a goal-oriented system for the entire organization.
Professional Experience (continued)
Second largest long-term care pharmacy in the nation servicing more than , nursing home residents.
Admin Assistant, to | Lead Billing Coordinator, to | Admin Assistant, to |
Promoted to fulfill a broad range of billing functions, including training, scheduling, disciplinary action and reporting. Co-chaired new hire orientations and presentations, and payroll coordinator functions. Oversaw accounts payable and petty cash as well as medical records printing for over nursing homes.
® Co-wrote A/R Billing Manual which was implemented throughout the region.
® Created a scheduling table that increased efficiency in the billing department by % and reduced errors by %.
Education & Certifications
professional in human resources (phr) — Fort Worth, TX
// thru //
Masters in Business Administration (MBA), Human Resources Management,
University of Texas — Arlington, TX
Bachelor of Arts (BA) in Criminology and Criminal Justice,
Activities: Worked full-time concurrently during college as an administrative assistant and HR Generalist.
Of Note
® Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.
® Society for Human Resource Management (SHRM)