Technical, Networking, Security, Support Resume
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Resume:
Summary:
- Detail focused and results driven IT professional with over ten years comprehensive system support
- Installation, upgrade, repair hardware, software, peripherals, virus eradications, analysis and website development.
- Team lead for a team of people at Wolters Kluwer.
- Has supported various .NET and Java applications.
- Experience with VMWare at the University of Chicago, Wolters Kluwer and Walgreens.
- Superior troubleshooting and technical support abilities with migrations (including Active Directory Domain migration) network connectivity, analysis, security, and database applications.
- Dedicated, organized, and self-directed team member with a keen eye on the bottom line.
- A programmer analyst who analyzed client data, determined data-integrity and interpreted process functionality.
- Performed desktop migration from Windows to Windows XP with Active Directory and collaborated client’s email and calendar data with Lotus Notes, Outlook, Blackberry and PDAs and initiated scripting to ensure all data and applications were in sync.
- Performed full software development life cycle (SDLC) and project management
- Developed exceptional relationships with co-workers, management and end users.
- Excellent communication and problem solving skills.
- Has worked with MS Project /
Technical Highlights:
Windows, Macintosh, Dell, miscellaneous PC hardware and SCSI devices. Microsoft Office Suite, Microsoft Project, Microsoft Visio, Microsoft Outlook, Veritas backup, Symantec Antivirus, Lotus Notes, Crystal Reports, Remedy, Citrix and Photoshop. Windows x//NT/XP/Vista, DOS and Mac OS . Vax Basic, Cobol, HTML and SQL. Active Directory, BlackBerry Email, TCP/IP, VPN, LAN/WAN, DHCP, DNS, SMTP and POP. MS Project ,
Education & Training:
- M.S., Information Security Systems (In progress - Online) – DePaul University, Chicago, ILrn
- Coursework; IT Security, Disaster Recovery, Networking, Firewall Protocols.
- B.S., Information Systems – University of Phoenix, Phoenix, AZ
- MicroTrain – Chicago, ILrn
- Coursework; Microsoft Certified Software Engineer (MCSE), Database Administrator (MCDBA)
- A.A.S., Computer Systems/Accounting – Robert Morris College, Chicago, IL
- Microsoft Certified Professional (MCP)
- Comp Tia A+ Certified PC Technician
Professional Experience:
Walgreens – Lincolnshire, IL
Non-Prod IT Support Lead (contractor)
/ - Present
- Support approximately users, corporate and offshore users and developers.
- Applies tools and technology to troubleshoot virtual desktop environments (VMWare), network connectivity and basic firewall issues that may arise.
- Change management coordination. Solid understanding of SDLC and development tools.
- Accurately prioritize, categorize and log user issues, reset network passwords, manage crisis escalation, assist in projects as needed. Issue tracking via Remedy.
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University of Chicago – Chicago, IL
Windows, Network, Epic Application Support (contractor)
/ to /
- Perform general system administration duties in a Windows Active Directory environment.
- Day-to-day hardware and software technical support for internal University of Chicago hospital employees. Applies tools and technology to fix the effect of the problem and identify and solve the underlying cause.
- Solid understanding of PC computing concepts and basic networking technologies and wireless technologies.
- Support EPIC healthcare systems software.
Insight – Chicago, IL
Level II/III Windows, Network and BlackBerry Support (contractor)
/ – /
- Performed general system administration duties in a Windows Active Directory environment.
- Day-to-day hardware and software technical support for various clients to provide customer service and solutions to technical problems.
- Applied tools and technology to fix the effect of the problem and identify and solve the underlying cause.
- Solid understanding of PC computing concepts and basic networking technologies and wireless technologies.
- Supported blackberry enterprise service and mobile phone.
- Troubleshot VPN and RSA soft token connectivity issues. Reset SAP user ids.
- Excellent problem solving skills and ability to identify and implement creative solutions.
United States Census
Crew Leader
/ – /
- Trained and supervised a team of to census enumerators and crew leader assistants.
- Met daily with census enumerators to review assignments and approve daily payroll records.
- Met daily with management to discuss completion goals, mapping and zoning issues.
Wolters Kluwer – Chicago, IL
Client Service / Lead Software Support Specialist / Team Lead
/ – /
- Provided live software support via phone, live chat, email or remote assistance utilizing GOTO Assist (Citrix) for the Direct Invoice billing system.
- Supported .NET law firm e-billing application.
- Troubleshot law firm LEDES file format issues, XML format issues and software operational issues.
- Performed analysis and wrote ad-hoc reports utilizing Crystal Reports, SQL and Lotus Notes Script.
- Wrote SQL queries to assist in data gathering and troubleshooting.
- Supervised a team of four technical representatives.
Riverside Publishing – Westchester, IL
Software Support Specialist (contractor)
/ – /
- Provided live software support via phone, live chat, email or remote assistance utilizing GOTO Assist (Citrix) for the Georgia Department of Education online assessment system, written in Java, users, which may be parents, students, teachers or administrators.
- Troubleshooting support to; MAC and PC hardware/software application, ASCII files or other imported or exported files, PC and Mac computer systems, internet connections, client software, VPNs, firewalls, routers, hardware, Java and email applications.
- Documented troubleshooting resolution into ticketing system
University of Chicago – Chicago, IL
Help Desk Analyst (contractor)
/ - /
- Provided inventory support to the University of Chicago Hospitals and College Campus.
- Active directory migration, domain configuration, backup of each PC, inventory software on PC
- Provided asset information on each computer and log into “Trak-It” database.
Insurance Auto Auctions – Westchester, IL
Help Desk Analyst (contractor)
/ - /
- Provided help desk support to over users and branch locations.
- Troubleshot and supported Windows XP and Windows environment, along with Exchange Server with Outlook and Outlook clients.
- Provided technical assistance and ran SQL queries for custom-build auction software application.
- Performed active directory domain migration.
- Troubleshot printers, laptops, imaging, and wireless equipment.
- Utilized Magic to track and enter support tickets.
UIC Publications – Chicago, IL
Desktop Support Analyst (contractor)
/ – /
- Provided hardware and software support to the UIC Publications staff, which included network troubleshooting, printing issues, PC and Macintosh computer issues.
- Supported ACPAC and Avanti applications, Pervasive, MS Office Suite, Eudora, Quark ., Photoshop, Crystal Reports, and Adobe CS, along with solid Win K, XP and MAC.
Chicago Board of Trade / ABN-AMRO-LaSalle Bank / CNA Insurance – Chicago, IL
PC Technician (contractor)
/ – /
- Performed desktop migration from Windows to Windows XP with Active Directory and collaborated client’s email and calendar data with Lotus Notes, Outlook, Blackberry and PDAs and initiated scripting to ensure all data and application were in sync.
- Performed backup and restore of network data with Veritas Backup Exec ..
- Performed all levels of hardware and software systems support for client computers and printers to the network
- Ensured proper network connectivity and drive mappings, changing network card settings for compatibility with new network, installed network printers
- Tested installed software
- Installed network printers
LiveOps, WestatHome – Off Site
Customer Service Representative
/ – /
- Took customer telephoned product orders, entered orders and payment information into data base for processing.
Montgomery Wards – Distribution Systems – Chicago, IL
Associate Technical Specialist
/ – /
- Provided technical direction in the support and enhancement of production applications and the development of new applications, utilizing COBOL on a Dec/Vax/ISAM and SQL databases mainframe and also an IBM S/ Host system.
Antec Corporation – Rolling Meadows, IL
Programmer/Analyst
/ – /
- Provided support and maintenance to Antec and the tele-wire communications department mainframe (VMS – Dibol)/ISAM database computer systems.
- Resolved application problems phoned into a centralized help desk
- Maintained and enhanced production application code, system documentation, and ad-hoc reports.
- Analyzed client data, determined data-integrity and interpreted process functionality.
- Full software development life cycle (SDLC) and project management were performed as required daily.
