Director, Client Services Resume
LOG IN OR REGISTER TO CONTACT ME
This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.
Resume:
Traci S. Jackson
East nd Street, Apt.
New York, NY
www.linkedin.com/in/tracisjackson
CORE COMPETENCIES: |
• Global Vendor Management • Process Improvement & Best Practices
• Client Relationship Management • RFP Lifecyle Management
• Contract Negotiations (AOTMP Certified) • Financial Analysis & Problem Solving
PROFESSIONAL EXPERIENCE: |
MDSL, New York, NY -Present
Director, TEM Client Services. Client Relationship Executive responsible for developing and maintaining strong business relationships with key decision-makers in the financial services industry. Develop, lead and manage a team of business analysts who ensure service delivery for all clients is at optimal levels based on key performance metrics (KPIs). Act in a consultative role by analyzing situations and designing strategic solutions so that key long and short term issues and consequences can be understood and addressed. Keep up to date with regulatory and technological changes in the financial services industry and help shape product and service development roadmaps based on client requirements. Negotiate telecom contracts resulting in voice, data & wireless spend of over $M per year.
JPMORGAN CHASE BANK, New York, NY -
Vice President, Sourcing & Procurement Services (-). Managed JPMorgan Chase’s $B Corporate Supplier Diversity program. Led the development and execution of corporate growth strategy for supplier diversity across the firm. Managed strategic partnerships with diverse suppliers and the firm’s leadership team to build cross-firm collaboration. Key responsibilities included: data analysis, sourcing strategy development, supplier and client relationship management, process improvement, supplier performance reviews and executive presentations.
Vice President, Strategic Sourcing (-). Led a team of project managers in developing infrastructure technology sourcing strategies with internal Lines of Business throughout the firm. Developed and managed the RFP life cycle for hardware, software, telecom and professional services, including gathering of market intelligence on best in class approaches. Led vendor selection process, negotiated business terms and structured and negotiated contract sections. RFP life cycle management included vendor management, vendor scorecard evaluations, pricing analysis, risk & financial viability assessments and contingency plan development.
NTT AMERICA, New York, NY -
Director, Customer Proposals. Managed, trained and developed staff of project managers to coordinate proposal responses to RFPs and RFIs from large multinational clients. Developed and implemented procedures for responding to complex proposals. Key responsibilities included analysis of all pricing presented to clients, technical analysis of telecom products proposed and client presentations. Managed $K annual budget.
CABLE & WIRELESS, New York, NY -
Sales Account Executive. Responsible for selling Internet, Data and Voice services to small and mid-sized enterprises. Selling process included development of RFP & RFI responses, pricing evaluation and competitive analysis for each prospect. Used targeted vertical marketing approach focusing on Advertising, Real Estate, Hospitability and Legal markets with each account generating an average of $K per month.
MCIWORLDCOM (now Verizon), New York, NY/Atlanta, GA
Product Marketing Manager (). Managed all aspects of product management for Tele-Management Services group in conferencing business unit. Evaluated enhancements and future product offerings with multiple vendors and other organizations to further contribute to $.M revenue plan. Managed marketing efforts including positioning, pricing and revenue forecasting. Implemented billing controls to address billing system issues within Tele-Management Conferencing group with the potential of increasing existing revenues by % annually. Renegotiated existing vendor contracts resulting in savings of $K annually for Tele-Management Services group.
Finance Project Manager (). Responsible for identifying revenue opportunities within Business Markets Financial Operations support groups with special focus on flow of information and processes. Projects ranged from $K to $M annually. Analyzed local billing process from order entry to customer invoicing uncovering significant flaws in flow of information that resulted in estimated revenue impact of $.M per year in unbilled circuits. Evaluated procedures for Leasing Administration and identified several disconnected circuits still being billed which led to $.M in annual savings.
Manager, Prepaid Marketing Sales Support (). Managed, trained and developed six direct reports for start up sales support organization to address rapid growth and popularity of MCI’s Prepaid Calling Card. Implemented marketing and administrative strategies that contributed % in revenue growth within first year against $.M plan.
Product Development Manager (). Developed and implemented product enhancements, identified creative ways of customizing product features and coordinated product and program launches to sales and service channels. Products managed: Hotel Direct, Prepaid Calling Card, Preferred Long Distance Service, Paging and Operator Services.
Financial Analyst – Business Analysis (). Structured and negotiated pricing deals, including volume discounts and premium promotions for Northeast Region sales staff. Proposals were analyzed for profitability, appropriate price point in the industry and regulatory compliance. Negotiated contracts valued between $K and $K.
GTE MOBILE COMMUNICATIONS (now Verizon), Atlanta, GA
Financial Analyst. Responsible for in-depth analysis of GTE’s financial performance against other cellular companies in the industry. Developed and maintained benchmarking database and made recommendations to executive management that led to improved operational policies and procedures to better support corporate objectives.
EDUCATION: |
MBA-Finance, Atlanta University Graduate School of Business
Union Pacific Railroad Fellowship, Beta Gamma Sigma Honor Society
BA-Economics, Spelman College
Magna Cum Laude, Spelman College Honors Program
