Sr. Account MAnager Resume
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Resume:
Christiana Gilbert
Straight Street, Paterson, NJ Tel: , c
SUMMARY
I have several years of experience in leadership, training and customer service. I have served as liaisons between management and outside stakeholders I am adept at planning and multi-tasking.
EXPERIENCE
Sales Associate, Neiman Marcus, Paramus, NJ -Present
Provide advice to clients about purchases of clothing and other merchandise needs
Coordinate items from several departments within the store to save clients time
Confer with clients to asset their budget and professional status to analyze their current wardrobe
Senior Account Manager, Bank of America Bank, Newark, NJ - Directly managed delinquent credit accounts.
Remained in compliance with FDCPA regulations.
Executed an array of repayment solutions to assist clients in curing their delinquent status.
Assess individual situations and their complete financial data.
Research and resolve complaints and disputes of clients.
Implement procedures or practices to ensure efficient unit operations.
Assisted in meeting both daily and monthly sales goals.
Marketing a variety of financial products available to clients
Assisted with training of new employees
Customer Service Supervisor, N.C.M.E, Secaucus, NJ-
Recruited and scheduled physicians for CME programs
Answered phone calls, data entry, prepare and review status reports for program attendees
Responsible for the management of different databases and programs
Mentor and Coach the new employees
Conduct and perform fact-finding investigations
Teller, Columbia Bank, Fairlawn, NJ-
Responsible for opening/ closing Bank
Responsible for cash n drawer and in vault
Handle all types of deposits & withdrawal transactions
Cash checks and transfer funds to various accounts
Responsible for customer satisfaction
Production Assistant, ABC Studios, NYC, NY-
Made sure all accommodations were made in a timely manner for show host as well as celebrity guest making appearances on the show.
Ran errands needed for the show’s entertainment attorney.
Assisted in the scheduling for the upcoming shows
Organized seating for the audience members
EDUCATION
Fairleigh Dickinson University, Teaneck, NJ- National Honors Member- Summa Cum Laude
Bachelor Degree to be achieved in Business Public Administration /
SKILLS
Microsoft Office Applications, Toast Masters, Data Enter, Telephone and Administrative Skills
REFERNCES AVAILABLE UPON REQUEST
