Market Growth and Development Resume
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Resume:
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SUMMARY
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Dynamic business development professional bringing diverse leadership experience, in strategic planning, P&L and financial management. Known for “leading by example” and for leveraging skills to flexibly adapt in rapidly changing environments. Builds effective relationships with a broad spectrum of stakeholders from external clients to key decision-makers and infrastructure partners. Proven leadership in translating strategic vision into process change and measurable results. Colleagues share appreciation of an inspiring professional who “gets it!”
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PROFESSIONAL EXPERIENCE
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WELLS FARGO CORPORATION (Wells Fargo Home Mortgage), Wilmington, NC
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Vice President, Market Growth and Development ( - )
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(Centralized Retail Internet channel and Core Capabilities leader)
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- · Maximized development of Internet channel for national Centralized Retail mortgage lending.
- · Developed lead methodology to optimize opportunity, and enhance online mortgage enterprise initiatives.
- · Defined and executed strategy for leveraging core technology to drive new mortgage referrals.
- · results: $. billion in mortgage production; % of goal.
- · results: $. billion in mortgage production; % of goal.
- · Developed and launched new business model standardizing lead methodology of initial contact and cultivation, with immediate increase in lead to application conversion of %.
- · Dramatically improved initial customer contact by increasing first outreach to % in a standardized response time. Actual timeframe shortened from days to hours.
- · Created and implemented cost effective solution for displaying mortgage fees to customers online, which enhanced customer experience and met Regulatory and Compliance requirements, including Unfair and Deceptive Advertising Practices Act.
- · Team award for easily administered and flexible solution that saved the company $, annually.
- · Effectively leveraged new referral technology expanding sourcing mortgage opportunities from internal partners, resulting in doubling presentment by internal partners of targeted mortgage offers from .% to .%.
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Wachovia Mortgage, FSB, Wilmington, NC ()
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Vice President, Direct Lending Director of Administration
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Core member of Strategy and Execution team for national mortgage organization. Provided Leadership to critical initiatives during times of organization change in this volatile industry. Responsible for key business lines’ overall and product level pricing administration. Financial management processes and reporting required meeting Fair Lending compliance and successful OCC audits, from loan-level to overall program operations. Critical resources supported internal and external client relations’ functions.
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- · Key leadership team player in successfully integrating one of largest financial mergers in history, supporting multiple facets of sales and operations and several distinct lines of business.
- · Consolidated fragmented reporting metrics and resources allowing cohesive business view to facilitate driving priority growth opportunities, ensure quality operations and identify risk variance.
- · Developed strong partnerships within the firm critical to growing the business; Treasury, Capital Markets, Secondary Marketing, and Legal/Compliance.
- · Expanded role included areas of responsibility listed below.
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Vice President, Corporate Mortgage Services / Mortgage Operations Administrator ( – )
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Led high performing teams providing critical resources in all areas of mortgage sales and operations: including Special Projects Team, facility operations teams and “best in class” sales development support.
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- · Led national accounting team supporting business line compliant general ledger activities, ongoing business processes and controls, including critical adherence to Fortune corporate pricing policies for relocating employees.
- · Lead team responsible for internal and external customers for corporate, performance, incentive and compliance reporting.
- · National Direct Lending Mortgage business advisory representative leading team of subject matter experts in designing, developing and implementing IMPACT, proprietary technology bringing consistency and control to sales and fulfillment of mortgage originations for Wachovia Mortgage. This new system moved company from DOS to Web-base.
- · Advisory Subject Matter Expert, leading discipline for Direct Lending SME’s in business requirements, technology build and process change.
- · Near % corporate client retention since .
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Assistant Vice President, Mortgage Special Projects Coordinator ( – )
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Led a high performing team that provided critical resource in all areas of mortgage sales and operations as the business needs evolved. Areas of focus included: general budget development and expense management, pricing administration, internal and external reporting, efficient utilization of automation solutions and development of processes to supplement technology control gaps.
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- · Teamed to initiate business models for high profile referral sources in new lines of business: employee lending, First Union Securities brokerage clients and Wealth Management Private Banking clients.
- · Leader in implementing change in overall business model from silo’ed departmentalized functions to self-directed work teams demonstrating marked improvement in customer service and efficiency gains.
- · Established and leveraged relationships to create enthusiasm and accomplish results.
- · Implemented philosophy, technology and business process changes to establish for regionalized mortgage pricing.
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Quality Performance Specialist ()
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- · Developed and delivered effective training programs from new hire classes to topical subjects. Energized and retrained several hundred displaced associates for specialized work assignment.
- · Utilized positive and effective coaching to support performance and drive quality improvement. Acknowledged and rewarded as a high performer.
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Legal Review Specialist and Team Leader ()
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Reviewed pre- and post-closing documentation for quality defects and compliance
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- · Doubled personal, and then team work standard from to packages per day.
- · Established Train-the-training materials to teach more effective tactics.
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EDUCATION AND ACCREDITATIONS
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Masters in Business Administration
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University of North Carolina Wilmington, Cameron School of Business
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Awards: Most Valued Graduate Student and Most Valued Team.
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Bachelors in Arts and Aesthetics, Honors Thesis
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Simon’s Rock College of Bard, Great Barrington, Massachusetts
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Foreign Study University of Maharastra, Pune, India; concentration in Language and Music.
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Certified Relocation Professional (CRP)
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Employee Relocation Council, Washington D.C.
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Beta Gamma Sigma
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Lifetime member of International Honor Society for Business
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COMMUNITY SERVICE
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Board of Directors/Treasurer, Cape Fear Soccer Association
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SUMMARY
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Dynamic business development professional bringing diverse leadership experience, in strategic planning, P&L and financial management. Known for “leading by example” and for leveraging skills to flexibly adapt in rapidly changing environments. Builds effective relationships with a broad spectrum of stakeholders from external clients to key decision-makers and infrastructure partners. Proven leadership in translating strategic vision into process change and measurable results. Colleagues share appreciation of an inspiring professional who “gets it!”
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PROFESSIONAL EXPERIENCE
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WELLS FARGO CORPORATION (Wells Fargo Home Mortgage), Wilmington, NC
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Vice President, Market Growth and Development ( - )
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(Centralized Retail Internet channel and Core Capabilities leader)
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- \\\\\\\\r\\\\\\\\n\\r\\n
- · Maximized development of Internet channel for national Centralized Retail mortgage lending.
- · Developed lead methodology to optimize opportunity, and enhance online mortgage enterprise initiatives.
- · Defined and executed strategy for leveraging core technology to drive new mortgage referrals.
- · results: $. billion in mortgage production; % of goal.
- · results: $. billion in mortgage production; % of goal.
- · Developed and launched new business model standardizing lead methodology of initial contact and cultivation, with immediate increase in lead to application conversion of %.
- · Dramatically improved initial customer contact by increasing first outreach to % in a standardized response time. Actual timeframe shortened from days to hours.
- · Created and implemented cost effective solution for displaying mortgage fees to customers online, which enhanced customer experience and met Regulatory and Compliance requirements, including Unfair and Deceptive Advertising Practices Act.
- · Team award for easily administered and flexible solution that saved the company $, annually.
- · Effectively leveraged new referral technology expanding sourcing mortgage opportunities from internal partners, resulting in doubling presentment by internal partners of targeted mortgage offers from .% to .%.
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Wachovia Mortgage, FSB, Wilmington, NC ()
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Vice President, Direct Lending Director of Administration
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Core member of Strategy and Execution team for national mortgage organization. Provided Leadership to critical initiatives during times of organization change in this volatile industry. Responsible for key business lines’ overall and product level pricing administration. Financial management processes and reporting required meeting Fair Lending compliance and successful OCC audits, from loan-level to overall program operations. Critical resources supported internal and external client relations’ functions.
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- · Key leadership team player in successfully integrating one of largest financial mergers in history, supporting multiple facets of sales and operations and several distinct lines of business.
- · Consolidated fragmented reporting metrics and resources allowing cohesive business view to facilitate driving priority growth opportunities, ensure quality operations and identify risk variance.
- · Developed strong partnerships within the firm critical to growing the business; Treasury, Capital Markets, Secondary Marketing, and Legal/Compliance.
- · Expanded role included areas of responsibility listed below.
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Vice President, Corporate Mortgage Services / Mortgage Operations Administrator ( – )
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Led high performing teams providing critical resources in all areas of mortgage sales and operations: including Special Projects Team, facility operations teams and “best in class” sales development support.
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- · Led national accounting team supporting business line compliant general ledger activities, ongoing business processes and controls, including critical adherence to Fortune corporate pricing policies for relocating employees.
- · Lead team responsible for internal and external customers for corporate, performance, incentive and compliance reporting.
- · National Direct Lending Mortgage business advisory representative leading team of subject matter experts in designing, developing and implementing IMPACT, proprietary technology bringing consistency and control to sales and fulfillment of mortgage originations for Wachovia Mortgage. This new system moved company from DOS to Web-base.
- · Advisory Subject Matter Expert, leading discipline for Direct Lending SME’s in business requirements, technology build and process change.
- · Near % corporate client retention since .
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Assistant Vice President, Mortgage Special Projects Coordinator ( – )
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Led a high performing team that provided critical resource in all areas of mortgage sales and operations as the business needs evolved. Areas of focus included: general budget development and expense management, pricing administration, internal and external reporting, efficient utilization of automation solutions and development of processes to supplement technology control gaps.
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- · Teamed to initiate business models for high profile referral sources in new lines of business: employee lending, First Union Securities brokerage clients and Wealth Management Private Banking clients.
- · Leader in implementing change in overall business model from silo’ed departmentalized functions to self-directed work teams demonstrating marked improvement in customer service and efficiency gains.
- · Established and leveraged relationships to create enthusiasm and accomplish results.
- · Implemented philosophy, technology and business process changes to establish for regionalized mortgage pricing.
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Quality Performance Specialist ()
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- · Developed and delivered effective training programs from new hire classes to topical subjects. Energized and retrained several hundred displaced associates for specialized work assignment.
- · Utilized positive and effective coaching to support performance and drive quality improvement. Acknowledged and rewarded as a high performer.
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Legal Review Specialist and Team Leader ()
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Reviewed pre- and post-closing documentation for quality defects and compliance
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- · Doubled personal, and then team work standard from to packages per day.
- · Established Train-the-training materials to teach more effective tactics.
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EDUCATION AND ACCREDITATIONS
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Masters in Business Administration
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University of North Carolina Wilmington, Cameron School of Business
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Awards: Most Valued Graduate Student and Most Valued Team.
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Bachelors in Arts and Aesthetics, Honors Thesis
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Simon’s Rock College of Bard, Great Barrington, Massachusetts
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Foreign Study University of Maharastra, Pune, India; concentration in Language and Music.
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Certified Relocation Professional (CRP)
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Employee Relocation Council, Washington D.C.
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Beta Gamma Sigma
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Lifetime member of International Honor Society for Business
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COMMUNITY SERVICE
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Board of Directors/Treasurer, Cape Fear Soccer Association
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