Property Manager Resume
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Resume:
VIRGINIA PAIVA
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Dalehurst Lane, Tracy, CA
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Email: Home: – Mobile:
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OBJECTIVE: Sales, Management, Customer Support, Call Center
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SUMMARY OF QUALIFICATIONS:
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- Over years of Customer Service/Sales experience within a variety of industries including Auto Insurance & Claims, Family Portraits, Real Estate, Printing and Publishing.
- Expertise includes managing operations, developing staff, leading cross-functional teams, sales, administration, payroll, accounts receivable/payable, dispatching, data entry, fund raising, presell, promotional events, recruiting and credit & collections.
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EXPERIENCE:
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COMCAST (CALL CENTER) / – /
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Livermore, CA
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COMM OPS – PRECALLER/CUSTOMER SERVICE
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- Provides ongoing technical support (outbound/inbound calls), coordinates appointments, identifies customers’ problems and trouble shoots, documentation of notes, ordering and coordinating equipment shipments, equipment quotes, dispatch, billing, sales support.
- Automatic Telephone Dialer experience.
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INDEPENDENT CONTRACTOR / – Present
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Tracy, CA
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PROPERTY MANAGER
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- Marketing properties, recruiting tenants, promotional events, photography
- Collecting rent, pulling credit reports on applicants, and payment application
- Assessing issues and scheduling maintenance work
- Management, Office Coordination, and Promotional Events
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AAA CALIFORNIA STATE AUTOMOBILE ASSOCIATION / – /
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(CALL CENTER) Livermore, CA
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UNDERWRITER/CUSTOMER SERVICE REPRESENTATIVE
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- Qualified in auto and mechanical breakdown insurance, claims and procedures of AAA products and membership, data entry, insurance quotes, shipping & receiving, escalations
- Developing and implementing motivational techniques and sales coaching mechanisms to improve performance and ensure quality customer experience
- Generates sales of CSAA products and services, cross-sells, verification of information on policies with insured’s, outbound calling, dispatching, documentation of notes, multi-task.
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- Office Administration: Credit & Collections, Claims, Sales
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PORTRAITS INTERNATIONAL / – /
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Livermore, CA
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OFFICE MANAGER
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- Office management, Photographer, Sales, Portrait Package Quotations
- Redesigning laboratory billing procedures resulting % reduction in errors
- Reorganizing a tracking system that improved document retrieval
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