Administrative Support Resume
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Resume:
Jean DeLorenzo
Santiago Avenue, Rutherford, NJ &#; &#;
Qualifications Summary
Administrative Support Professional experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Strong team player with ability to contribute independently, utilizing ability to multi-task while remaining focused on details. A self-motivated, detail oriented worker with experience in customer service. Confident and poised in interactions with individuals at all levels.
Software Skills
Word Excel PowerPoint Windows XP Outlook
Pertinent Skills & Accomplishments
Administrative Support
- Provided administrative support functions for upper management.
- Created spreadsheets, composed correspondence, statistical typing, managed databases, created presentations, reports, and documents.
- Supervised other clerical staff and provided training.
- Backup focal point in communicating with outside vendors for various projects and product research via Internet access.
- Reviewed incoming memos, submissions and reports in order to determine their significance and to plan for their distribution.
- Prepared agendas and made arrangements for meetings of committees and executive boards.
- Handled travel and guest arrangements.
- Scheduled appointments and maintained accurate, up-to-date confidential client files.
- Completed forms in accordance with company procedures.
Reception
- Answered multi-line telephone, routed and screened calls, took messages, greeted visitors, responded to inquiries from the public, and provided information about the organization.
- Responsible for the coordination of all mail and packages into and out of the office.
- Contributed to security by helping to monitor video surveillance systems and reported any suspicious activity.
- Maintained and examined leased equipment, purchased supplies and managed stockrooms.
- Transmitted information or documents to customers, using computer, mail, or fax machine.
- Performed administrative support tasks, such as proofreading, transcribing handwritten information.
- Processed and prepared memos, correspondence, travel vouchers, or other documents.
- Received payment and recorded receipts for services.
Jean DeLorenzo
Page of
Customer Service
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Demonstrated ability to maintain composure and work efficiently in a fast-paced environment.
- Used discretion, tact and good judgment in dealings with clients, vendors, and visitors.
- Maintained solid customer relationships by handling client questions and resolved concerns with speed and professionalism. Take or enter orders, cancel accounts or obtain details of complaints.
- Supported sales team by taking orders, checked on delivery dates and inventory.
- Determined charges for services, collected payments or arranged for billing.
- Compared disputed services/merchandise with original requests and information from invoices and prepared invoices for returned goods.
- Respected customer confidence and protected operation by keeping information confidential.
- Contributed to team effort, exercising great communication and follow up skills.
Employment History
Receptionist/Customer Service, Park Ridge Animal Hospital,Park Ridge,NJ -
Receptionist/Customer Service Assistant, Phita International Corp.,Carlstadt,NJ -
Receptionist, Northern Building Products,Teterboro,NJ -
Office Assistant, St. Johns Academy,Hillsdale,NJ -
Panasonic Corporation, Secaucus, NJ
ERP/SAP Administrator, (-)
Technical Services Administrator, Panasonic, (-)
Administrator, Panasonic, ()
Coordinator, Panasonic, ()
Executive Secretary, Panasonic, Secaucus, NJ, ()
Professional Development
- HTML Basics
- Time Management
- Developing a Web Site
- Strengthening Communication Skills
- It’s What’s Up Front That Counts
Education
Berkeley Secretarial School, Ridgewood, New Jersey
