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Executive Assistant Resume


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Resume:



Qualification Summary


 


Highly motivated professional with a wealth of experience and knowledge in Management/Training and Customer Service.   Cumulative experience over years. Created Training, Best Practices and Trend Analysis based on historical data.  Maximum employees managed (Forty). Excellent communicator, notable people skills, successful conflict manager, technical & analytical skills with attention to detail. Exceptional ability to understand business needs and build rapport with team.  Proven ability to source, select and secure top notch candidates in hiring process.


 



 



¨       Staff Management


¨       Executive Level Training


¨       Project Management


¨       Daily Operations Management


¨       Daily/Weekly/Monthly Reporting


¨       Annual Salary Budget


¨       Employee Orientation


¨       Recruiting & Training


¨       Systems Administrator


¨       Staff  Evaluations, Coaching & Disciplinary


¨       Strategic Planning & Goals


¨       Travel Arrangements


¨       Security Procedures


¨       Quality Assurance


¨       Catastrophic Resolutions


¨       Equipment & Supply Management


¨       Customer Service


¨       Staff Scheduling


¨       Account Reconciliation


¨       Concierge Services


¨       Meeting Facilitation


¨       Sales & Marketing


¨       Intranet Management



 


                                               


Professional Experience


 


Executive Assistant                                        Mableton, GA                               - Present


Certainty Logistics


Front Desk Agent                                     Atlanta, GA                             -


Atlanta Marriott Perimeter Center


Customer Service Manager                   Alpharetta, GA                        -


AIG Domestic Claim Services                                                            


Technical Analyst                                   Cleveland, OH                                    -


Cleveland Municipal School District


Account Manager                                     Cleveland, OH                        -


Appraisal Management Company (AMCO)


Staffing Agencies                                                                                    


-          Staffmark                                       Atlanta, GA


-          ADECCO                                      Atlanta, GA


-          Mars Employment                         Cleveland, OH


Communications Planner/LAN&wan   Atlanta, GA                            


Worldspan                                                                                          


account representative/


 trainer/back-fill manager                    Atlanta, GA                            


AT&T                                                              Springfield, MA                      


 


Additional Training


 


Microsoft Office Suite | Certified Siemens Hi-Path ProCenter - Design & Administration |


Outlook | People Soft | Publisher | Interwise Meetings | Visio | Lotus Notes | Group Wise |


MARSHA Reservations | WordPerfect | Certified Verint Administrator | -Key | ACD Usage |