GetHiredToday

On-Premise Service Manager

Posted on: 2011-09-30

Sara Donilon

412 Fieldview Avenue, Duarte, Ca 91010

(310) 625 - 7765

[email protected]

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SUMMARY OF QUALIFICATIONS:

 

  • Full-life cycle recruiter with experience in Administrative, Customer Service, International Customer Service, Legal, and Technology.
  • Innovative, goal-oriented, and creative approach to delivering results.
  • Creative problem-solver with the ability to anticipate, assess, and overcome recruiting challenges.
  • Strong computer skills.
  • Results-driven with excellent analytical and communication skills.
  • Proven ability to work in a fast-paced, high stress environment.
  • Excellent communicator capable of developing and nurturing professional business relationships.
  • Detail-oriented team player with outstanding interpersonal and problem-solving skills.
  • Proven ability to manage multiple projects simultaneously while meeting deadlines.
  • Strong organizational skills and the ability to work with minimal supervision. 

 

 

PROFESSIONAL EXPERIENCE:

 

ULTIMATE STAFFING SERVICES ON-PREMISE AT MYSPACE.COM

On-Premise Service Manager

El Segundo, California

May 2006 – October 2008

 

 

  • Designed, implemented, and managed the full-life cycle recruiting process on-site at MySpace.com.
  • Performed full-life cycle international recruiting duties for 16 languages and 22 countries.
  • Met with department directors, managers, and leads weekly to discuss departmental hiring needs.
  • Implemented career fairs to keep up with the aggressive hiring needs of Myspace.com.
  • Utilized Monster, Careerbuilder, Craigslist, and various other creative outlets to source potential candidates for MySpace’s unique employment needs.
  • Placed up to 75 employees per month in a variety of Customer Service, International Customer Service, Internet Security Abuse, and Legal positions.
  • Identified qualified candidates to fill a variety of positions through an effective recruiting, interviewing and screening processes, increasing employee retention by 90%.
  • Performed extensive background checks on potential candidates.
  • Maintained a high-level of confidentiality at all times.
  • Created and maintained job postings on a variety of job search engines.
  • Monitored job performance and candidate/manager satisfaction.
  • Maintained accurate employees records and handled a variety of human resource duties.
  • Processed new hire paperwork.
  • Conducted new hire orientation.

 

 STIVERS STAFFING SERVICES

Recruiter

Pasadena, California

June 2005 – May 2006

 

  • Recruited and sourced candidates using job search engines such as Monster, Careerbuilder, HotJobs, and Craigslist.
  • Reviewed resumes for appropriateness of skills, experience, and knowledge in relation to available positions.
  • Screened, interviewed, hired, and placed qualified administrative and legal professionals.
  • Interviewed a minimum of 25 employees per week.
  • Assigned, motivated, counseled, and terminated (when required) temporary employees.
  • Discussed, analyzed, and satisfied client temporary and direct hire needs.
  • Handled workers’ compensation and unemployment claims.
  • Managed and coordinated all communication with candidates.

 

ENTERPRISE RENT-A-CAR

Manager In Training

Valencia, California

March 2004 - May 2005

 

  • Managed a satellite branch, and increased it’s fleet and profit by 35%.
  • Received an ESQI (Enterprise Service Quality Index) score of 90% as a satellite manager.
  • Responsible for effectively communicating, and interacting with various types of customers and vendors.
  • Inventory control (e.g. tracking and managing the deployment and return of vehicles)
  • Executed an efficient and accurate rental contract.
  • Informed customers of responsibilities and related fees.
  • Managed phones and booked reservations.
  • Maintained a high standard of customer service.
  • Initiated various marketing visits and sales calls to grow existing business and locate sources of new business.
  • Accounts receivable and collections.
  • Surveyed customers to insure “completely satisfied”.
  • Resolved customer complaints and disputes.
  • Callbacks- Update deposits and extensions for rentals.

 

TARGET

Guest Service/Cashier

Nashville, TN

1997 - 1999

 

  • Assisted guests with returns and handled complaints.
  • Performed cashier duties as needed.

 

EDUCATION:

 

Bachelor of Arts

University of Alabama, Tuscaloosa, Alabama

Major: American Studies

Minor: English