Administrative Assistant Resume
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Resume:
ADMINISTRATIVE ASSISTANT / ADMINISTRATOR HR / ANALYST, Arvato Services, Santa Clarita, -
• Acted as the Customer Satisfaction Analyst; assisted in the creation of tracking processes, worked with the Quality Team to improve Customer Satisfaction, identified drivers, and reported business statistics
• Managed the daily administrative operations of the company; created staff schedules, processed staff attendance records, maintained key performance indicators, and updated & maintained accounts & files
• Responsible for creating, analyzing, and maintaining reports to be sent to the management staff
• Supervised, trained, motivated, and mentored a team of employees; ensured success and production
• Accepted a high-volume of incoming phone calls on multi-line systems; responded to inquiries and requests from customers, answered questions, responded to emails from customers, and educated clients
PHOTOGRAPHY DEPARTMENT TECHNICIAN, Rite Aid, Castaic, California, -
• Provided customer service and developed film at the retail camera store; utilized photo processing machinery, maintained and repaired machines, operated the cash register, and merchandised goods
TAX SECRETARY / ADMINISTRATIVE ASSISTANT, David Fender & Associates, , – Seasonal
• Responsible for accepting incoming phone calls, scheduling tax appointments, updating & maintaining files, assembling tax packets, greeting and directing clients, and accepting and processing payments
AMUSEMENT PARK LEAD / MANAGER, Six Flags – Magic Mountain, Valencia, California, -
• Managed, trained, motivated, and evaluated crew; ensured and enforced safety and effectiveness
• Responded to and resolved customer complaints and issues in a timely manner to ensure satisfaction
