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SUMMARY OF QUALIFICATIONS
Experienced provider of customer service and sales to both internal and external contacts. Versatile in both self-
paced and group work environments. Self motivated with a positive attitude. Excellent team member with a solid
work history.
COMPUTER SKILLS
Microsoft Word, Excel , Access, PowerPoint, WordPerfect, Outlook
PROFESSIONAL EXPERIENCE
The Harrison Company Bossier City, LA (/- /)
Data Processor
. Answer calls from over customers regarding their product order on a daily basis
. Ensure all orders are into the warehouse by a timely fashion
. Place courtesy calls to customers regarding past due accounts, and new promotional products
. Pick orders through AS- and verify all customers are to receive their order the following day
. Create and print store labels and correct pricing
. Assist with the yearly convention regarding new products. Set up new accounts, set up merchandise
. Confirm proper route for delivery, assist with truck driver routes to ensure % customer satisfaction
Chase Home Finance Rancho Bernardo, CA (/ to /)
Foreclosure Analyst
. Monitor the foreclosure process of defaulted mortgages to ensure that they comply with various
governmental and investor guidelines
. Manage approximately foreclosure cases at a given time
. Provide follow up with attorneys and investors on each case, as necessary, and log all actions
. Calculate bidding instructions and provide them to the attorney for auctioning of the foreclosure property
Cingular Wireless Brick, NJ (/ to /)
Customer Service/Sales Representative
. Conducted rate plan analysis to assure best pricing and service structures for clientele
. Assisted clients with invoicing/billing issues including contacting customer service center to facilitate
resolution of complex discrepancies
. Handled heavy sales volume both in person and on the telephone
. Prepared inventory reports and replenishing stock; and comparing competitors’ products and fee structures
to assure competitive quality and pricing
Czehut, p.
Westminster Management Plainsboro, NJ (/ –/)
Administrative Assistant/Leasing Consultant
. Generated monthly occupancy and daily sales influx reports in Microsoft Excel
. Handled accounts receivable functions such as calculating and collecting deposit monies
. Contacted local municipalities to schedule town inspections and follow-up to obtain certificates of
occupancy and kept log of pending issues
. Executed lease agreements including thoroughly explaining lease content to applicant
. Processed background checks including credit, employment and tenancy verification for prospective
residents
. Contacted various government agencies for income eligibility verification
. Assisted residents with obtaining essential services such as electric, cable, Internet, and telephone
. Maintained documentation, service records and maintenance schedules for onsite maintenance crew and
contacted outside vendors to schedule services when necessary
Verizon Wireless San Diego, CA (/ to /)
Customer Service/Sales Representative
Go Wireless San Diego, CA (/ to /)
Store Manager
Pacific Bell Wireless Escondido, CA (/ – /)
Sales Representative