Customer Service Call Center Resume
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Resume:
Clerical Data Entry and Customer Service Specialist
Skills: Administrative Skills: Type WPM. -Key , keystrokes. Data
Entry , keystrokes. Operation of office equipment: copier, scanner, fax, label maker, postage, transcription.
Computer Skills: MS Word, MS Excel, MS PowerPoint and MS Outlook, QuickBooks.
Summary: Capable of working with very little direction alone and a team player. Currently attending University of Phoenix for a Bachelor’s in Science for Human Services, .
Work History:
Customer Service
Interstate Personnel Torrance, CA / to Present
- Incoming and outbound calls placing, tracking, adjusting, cancelling orders
- Provide product information, benefits of product, and possible difficulties
- Assist customer to better understand products.
Data Entry Clerical
Gas Reclaimers Systems LLC Granada Hills, CA / to /
- QuickBooks data entry
- Reconcile invoices and payment
- Copy and send invoices for rental companies for receivables
- Post and retrieve mail
- Maintain and upkeep files for invoices, vendors, bank statements, office supplies and equipment, motor vehicle truck/trailer license renewal.
- Maintain vendor and site contact information.
- Proven successful customer service experience in call center environment. Communicated with peers, customers and all levels of management.
- Entered customer order by researching item availability; if item backordered, provide customer with estimated shipping date.
- Track undelivered orders to resolution by delivery or order cancellation.
- Research short delivery and/or incorrect pick items to initiate credit for short delivery and returned items, and re-order.
- Resolve backorder, short delivery and incorrect orders.
- Contact customer for notification delayed backorder and inability to fill backorder, providing alternative substitute item when available.
Cal Coast Companies Gardena, CA / to /
- Property management assistance ( tenants) with maintenance site manager: air conditioning/heating, electrical, water, gas, grounds maintenance, parking lot. Disperse monthly statements, collect rent, deposited payments.
- Assess and prioritize workflow, voice mail, email, U.S. Postal mail.
- Retrieve and respond to Chief Financial Officer’s voice mail and email.
- Audit and prepare accounts payable for payment and posting.
- Audit timecards bi-monthly for payroll.
- PacifiCare account manager.
- Schedule traveling and accommodations.
- Maintain and order office supplies.
- Office equipment maintenance contact.
- Create spreadsheets and analysis for + entities.
- Organize and expand files for + entities, accounts payable, and A-Z files.
- Collate and copy prospective project books for investors.
Harbor-UCLA Medical Foundation, Inc. Torrance, CA / to /
- Assisted in creating protocol for servicing several off-site scanners to send their images to Harbor-UCLA for radiological readings and providing report to respective sites.
- Assumed medical transcription for all sites, including the Harbor-UCLA EBT site.
- Prioritized readings upon receipt of images on CD.
- Downloaded images to computer for physicians to read on a daily basis.
- Invoiced all sites for radiological readings by Harbor-UCLA.
- Tracked payment of invoices.
- Assisted Harbor-UCLA EBT scanner with patient appointment scheduling.
- Follow-up physician requests for patient records.
- Provided database maintenance.
AppleOne, Kelly Services Torrance, CA / to /
- Administrative support to VP Operations, VP Finance, and Director-Human Resources:
- Assess and prioritize daily duties.
- Schedule travel and accommodations for meetings as well as weekly commute.
- Track operations and job(s) of employees on MS Excel.
- Maintain job books.
- Audit timesheets for payroll.
- Intake and orientation for new employees.
- Assist receptionist with telephones, mail distributions and posting.
- Typed correspondence, generated spreadsheets, data entry.
