Administrator Resume
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Resume:
BUSINESS ANALYST
Knowledge Management / E-Learning / DBM / Project Management / CPI / Multi-Sites / QA Help Desk / Needs Assessment / Tool Design & Testing / Lean / Technical & Field Sales Support / Vendors / Compensation Analysis / Sales Analysis
Successful in delivering enhanced training tools and programs, I played an integral part in helping to develop workforces that are able to overcome the challenges of rapid growth, technology advancement and ever-demanding customers. Innovative and resourceful, I help position organizations for long-term success. My key skills include:
&#; Enabling employers to build and retain best-in-class workforces and cost-effective training teams
&#; Devising innovative e-learning programs and multi-functional training for multi-site audiences in fast paced accuracy driven environment for national sales team compensation
&#; Data mining for reporting purposes to all levels of management
I am an honors graduate of DePaul University with a BS in MIS. Results-oriented, I serve as a true business partner with department heads and SMEs to consistently improve employee performance and workforce stability. I thrive in challenging environments, applying my problem solving/technical expertise to do things right the first time.
Distinctive Accomplishments
Played key role in devising more effective sales training. Field sales team for Siemens Healthcare’s diagnostics division needed enhanced training to keep pace with competition. Assisted Project Lead in enhancing sales tools. Maintained Internet portal to facilitate dissemination of new training program, facilitating team’s long-term success.
Automated key performance enhancement tool. Completing sales scoreboards was essential to boosting performance, but was too time intensive. Used Lean principals to help IT automate the tool. Slashed completion times %, enhancing Siemens sales performance while freeing dozens of man-hours for more essential tasks.
Became SME on Cognos. Siemens sales force had access to a dynamic business intelligence tool, Cognos, but few knew how to harness its power. Quickly became the in-house resource on its potential for boosting sales performance. Created more user-friendly end-user templates, enabling national sales team to ramp up YOY results.
Became Quality Liaison for quality process audits. Proposal Services became audit eligible. Volunteered for team focused on Siemens quality initiative. Teamed with management to audit the system, and align with Siemens standards.
Mitigated impact of severe budget crunch to meet need for better training tools. Siemens ability to upgrade key Siebel and Cognos training tools was threatened by budget cutbacks. Played key role in resolving problem, enhancing current versions to produce a self-paced format that met growing needs of -person US sales force.
Career History
Siemens Healthcare Diagnostics - $B subsidiary of $B Siemens Healthcare.
Knowledge Base Administrator, to Present. Promoted to manage and administer data in the Proposal Services knowledge base by coordinating content reviews with SMEs and upgrading training modules for -person field sales team as needed. Facilitate organization and delivery of multiple technical projects.
Sales Tools Support Specialist, to . Provided Internet-based sales tool support to national field sales team. Responsible for processing compensation analysis for field sales and service teams. Played key role in regional training conferences and served as liaison between IT and field sales.
Contract Sales Representative, to . Responsible for customer relations, contract management and administration. Part of multi-functional team that finalized all sales and negotiated contract terms.
Senior Field Support Representative / Senior Customer Service Representative, to . Administered multiple databases critical to training, order fulfillment, customer support and call center performance quality. Key member of call center team.
Outside interests include memberships to: The Art Institute of Chicago and The Museum of Science & Industry as well as kickboxing.
