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SUMMARY
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More than seven () years of professional experience in Human Resources Management.
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Expert in Recruiting, coordination of benefits, updating personnel files etc.
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Proficient in Microsoft Office such as Word, Excel, Internet Explorer, Outlook
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Recognized for strong customer service competencies, creative problem solving and effective communication skills across all levels
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Ability to work on multiple projects by prioritizing the workload
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Capability to learn new techniques and adaptability to new environment
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PROFESSIONAL EXPERIENCE
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HUMAN RESOURCES SPECIALIST Nov -Present
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Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
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Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
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Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
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Explain company personnel policies, benefits, and procedures to employees or job applicants.
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Record data for each employee, including such information as addresses, earnings, absences, supervisory reports on performance, and dates of and reasons for terminations.
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Gather personnel records from employees.
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Examine employee files to answer inquiries and provide information for personnel actions.
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Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
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Compile and prepare reports and documents pertaining to personnel activities.
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Request information from, previous employers, and other references to determine applicants\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' employment acceptability.
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Process and review employment applications to evaluate qualifications or eligibility of applicants.
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Arrange for advertising or posting of job vacancies, and notify eligible workers of position availability.
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Provide assistance in administering employee benefit programs and worker\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s compensation plans
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Interview job applicants to obtain and verify information used to screen and evaluate them.
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Inform job applicants of their acceptance or rejection of employment
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Administer and score applicant and employee aptitude, personality, and interest assessment instruments.
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Monitoring/Assessing performance of individuals, to make improvements or take corrective action.
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Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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REPUBLIC BANK (GUYANA LIMITED)
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Resolved customer complaints and answered customers\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' questions regarding policies and procedures.
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Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
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Provided employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
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Implemented corporate and departmental policies, procedures, and service standards in conjunction with management.
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Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
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Trained and instructed employees in job duties and company policies or arrange for training to be provided.
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Evaluated employees\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\' job performance and conformance to regulations and recommended appropriate personnel action.
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Reviewed records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
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Recruited, interviewed, and selected employees.
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Interpreted and communicated work procedures and company policies to staff.
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Supervised and trained new employees
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Managed communication systems, such as telephone, switchboard, and intercom.
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Answered incoming calls, greeting callers, provided information, transferred calls and/or took messages as necessary.
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Routed emergency calls appropriately.
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Paged individuals to inform them of telephone calls, using paging and interoffice communication equipments.
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Relayed and routed written and verbal messages.
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Authorized telephone calls or arranged conference calls as instructed.
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Kept records of calls placed and charges incurred.
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Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications.
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Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.
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Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their needs.
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Set up and maintained paper filing systems for records, correspondence, and other material.
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Located and attached appropriate files to incoming correspondence requiring replies.
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Opened, read, routed, and distributed incoming mail and other material and answered routine letters.
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Completed forms in accordance with company procedures.
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Made copies of correspondences and other printed material.
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Reviewed work done by others to check for correct spelling and grammar, ensured that company format policies were followed, and recommend revisions.
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Composed, typed, and distributed meeting notes, routine correspondence, and reports.
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OFFFICE OF THE PRESIDENT
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EXECUTIVE ASSISTANT TO THE ADVISOR TO THE PRESIDENT Aug – Nov
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Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, and other databases.
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Answered phone calls and directed calls to appropriate parties or take messages.
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Assisted with the Election Campaign
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Attended Government Minister’s Meetings
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EDUCATION
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MONTGOMERY COLLEGE
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LETTER OF RECOGNITION NOV
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GENERAL MANAGEMENT CERTIFICATE JAN
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HUMAN RESOURCES MANAGEMENT MAY
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MONTGOMERY COLLEGE SEPT – PRESENT
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MANAGMENT
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UNIVERSITY OF GUYANA SEPT – SEPT
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BSc DEGREE IN MANAGEMENT
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CLERICO SECRETARIAL SCHOOL – GEORGETOWN GUYANA
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DIPLOMA – SECRETARIAL STUDIES SEPT – JUL
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TRAINING
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HUMAN RESOURCES MANAGEMENT
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OFFICE MANAGEMENT
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PROFESSIONALISM
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QUALITY CUSTOMER SERVICE
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TELEPHONE TECHNIQUES
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COMPUTER SKILLS
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Proficient in MS Word, Excel and WordPerfect, Internet Explorer, Outlook