Program Manager Resume
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Resume:
+++ PROGRAM MANAGER +++
Dynamic, take-charge change agent skilled in cost containment, cross-functional collaboration,
and operational excellence. Manage expectations, remove hurdles, and unify all stakeholders to
drive projects to close on time and on budget. Deliver high-quality products and services that
exceed customer expectations and match organizational vision. Respected team player with big-
picture perspective and strong problem-solving skills. Articulate communicator and influential
leader. Team builder and coach always ready to pitch in to get the job done.
PROFESSIONAL EXPERIENCE
====================================================================================================
~~~ PROJECT MANAGEMENT: Planning, Control, Execution ~~~
* Trimmed $, (%) from fiscal budget via cost controls; drafted plan to minimize risk to
reserve funds.
* Identified obsolete inventory on contractual service agreements to cut equipment maintenance
costs %.
* Increased sales—reduced time to close quarter-end books by rallying Cisco account managers
and delegating high-touch projects to the most skilled team members.
* Analyzed data generation process and introduced new protocol; reduced weekly report
generation time %.
+++ “. . . great support . . . She always gets projects done on time and is very good at communicating,
whether she has a question or an update on a project.” Tara Contapay, Sales Account Manager,
Cisco Systems, Inc. +++
~~~ RELATIONSHIP BUILDING: Negotiations, Customer Satisfaction, Stakeholder Management ~~~
* Maximized partner ROI and maintained distribution channels % by negotiating schedules,
meetings, and training with multinationals at risk of losing Cisco certification.
* Ranked # region in customer satisfaction every quarter for sales support in U.S. Theater.
* Achieved fewer business disruptions and better market position during launch of enhanced
Channel program by educating + European Cisco account managers and partners on
upcoming changes and benefits.
+++ \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\"Bena runs an efficient and productive meeting. Her preparation allows the group to move
forward with strategic issues, while still keeping track of the details.\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\" Jean Limbach, Past
President Junior League of PA•MP +++
~~~ PROBLEM SOLVING: Operations Development, Continuous Improvement Processes, Decision Making ~~~
* Improved customer satisfaction % through detailed redesign and documentation of QA and
communication processes used by Cisco sales support team to complete tasks.
* Resolved finance reporting and reconciliation problems between various officers by bringing in
subject matter experts and facilitating open discussion among stakeholders.
* Cut marketing program spending on audits $k by strategically placing auditors worldwide,
grouping geographically similar audits more effectively, and analyzing expense reports for
errors.
* Boosted project turnaround time % within one month for Cisco Enterprise and Service
Provider customers by implementing cross-functional operations enhancements.
~~~ COMMUNICATIONS: Presentations, Meetings, Training, Staff Development ~~~
* Measured and presented quarterly performance metrics to senior directors—metrics were
previously unavailable.
* Increased staff morale and decreased attrition % by restructuring job descriptions,
deliverables, new hire training, and emphasizing team collaboration and recognition.
* Capitalized on ability to easily establish rapport with people of various backgrounds; quickly
learned and adjusted communication methods to needs of stakeholders.
* Natural public speaker; audiences up to ; topics include operations, marketing, sales,
finance, and business.
EMPLOYMENT HISTORY
====================================================================================================
CISCO SYSTEMS, SAN JOSE, CA /–/
* Marketing Programs Manager
Recruited by Worldwide Channels Organization to successfully transition management of
partners from Europe to U.S. headquarters, re-establish program integrity, and define
audit process.
/–/
* Service Sales Project Manager
Engaged by senior operations manager to manage staff and support $. billion service
renewal business. Partnered with sales field to ensure order success; Marketing, IT, and
Customer Service on operational initiatives.
/–/
* Service Sales Lead
Instrumental in creation and implementation of strategy to resource sales support
representatives; supervised staff of . First team member among to receive newly
created CAP award.
/–/
* Service Sales Representative
Prepared quotes and reconciled contracts for Channels distribution sales force. Established
complete client trust and respect. Exceeded service goals every quarter.
/–/
PRIOR EXPERIENCE
Financed Bachelor of Science degree through full-time positions at DirecTV and NASA.
COMMUNITY INVOLVEMENT (partial list)
====================================================================================================
Junior League of Palo Alto•Mid-Peninsula (international service organization; local chapter is
members strong):
* Board of Directors ( terms)
* Finance Vice President
* Project Chairman
* Treasurer
Leadership conferences and training in:
* Los Angeles
* San Francisco
EDUCATION
====================================================================================================
Bachelor of Science, Electrical Engineering
California Polytechnic State University, San Luis Obispo
Additional courses and professional development include:
Management Skills, Marketing, Strategic Management, Business Principles, Finance
