Doctors Secretary Resume
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Resume:
Professional Summary
Detail oriented professional with + years of IT experience ranging from development, testing, documentation, reporting, and change management. More than years of clerical experience. Seeking progressive opportunity in a team environment to leverage organizational and analytical skills.
Relevant Experience
Development and Testing
- Maintained programs using COBOL, JCL, and DYL languages
- Wrote, tested, and implemented JCL
- Primary and Secondary on-call responsibilities
- Maintained Trust work request database using Access
- Intranet development and maintenance
- Test script creation and execution
Change Management
- Performed weekly change record review
- Approved/rejected changes
- Change Management Compliance and Emergency Audit reporting
- Process efficiency reporting
- Documentation and reporting
Skills
Soft Skills: Quick learner, analytical, documentation, reporting, process models
Programming: COBOL, TSO/ISPF; MVS JCL, HTML, Access, relational databases, object-oriented constructs; Easytreive.
Software: Oracle; SSI; Internet Procurement; E-Procurement; ERP; Med-On Call; Physicians Portal; Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher, FrontPage/Express), Microsoft Works, Lotus Smart Suite, Visio ., Microsoft, ClarisWorks, Aldus PageMaker, PFS First Publisher, InfoMAN, Corel Draw, and Professional File; Typing speed +
History
Kelly Services/Enterprise Staffing Services
University Hospitals Case Medical Center
/ – /
Cleveland, OH
Role: Doctor’s Secretary
I provided secretarial support to several Hematology and Oncology Division physicians and PhD faculty. This included answering phones; copying; filing; faxing; maintaining P card files; answering phones; maintaining the clinical rotation schedule; maintaining the Solid Tumor Phone coverage schedule; maintaining the Med On-Call schedule; retrieving patient notes through Physician Portal; paying invoices through SSI or ERP Financials; ordering supplies through I-Procurement and ERP Financials; processing reimbursements through I-Expense and ERP Financials; other duties as assigned.
Indiana Wesleyan University
/ – /
Independence, OH
Role: Regional Student Services Specialist
- Reviewed and evaluated student applications and transcripts
- Entered transcript information into DATATEL system
- Scheduled advising and testing appointments
- Maintained student files – physical and electronic
- Prepared and copied files for mailing to main campus
- Maintained matrix of college programs and student contacts
- Daily reporting of student acceptances and programs
- Monthly reporting of student contacts and programs
- Worked with admissions representatives and Regional Advisor
- Other duties as assigned
Shaker Heights City School District
Shaker Heights, OH
/ – October
/ – /
Role: Clerical Substitute
- Answered phones
- Sorted mail
- Prepared materials for mass mailings
- Performed mass copying projects for teachers and staff
- Located student information on computer system
- Assisted visitors, staff, and students as they came into the main office
- Performed other duties as assigned
National City Corporation
Cleveland, OH
/ to /
Role: Change Management Analyst
Responsibilities:
- Performed Change Control Services as AEPS Approver
- Provided support and CMRC backup for others as needed
- Assisted individuals with the Change Process
- Served as the IS Standards Representative maintaining the integrity of the IS Standards Change documents on the Intranet
- Participated in the NatCity Conversion for the change pilot period
- Assisted with the Peregrine/ITSM change validation project
- Participated in the Quiet Production Project developing a brochure for the process
- Developed monthly report that measures efficiency
/ to /
Role: Programmer Analyst II
Responsibilities:
- Maintained programs using COBOL, JCL, and DYL languages
- Wrote, tested, and implemented JCL for customer transmission requests
- Responded to pager calls and escalated problems to the primary on-call person
- Provided primary and secondary on-call responsibilities
- Maintained Trust work request database using Microsoft Access
- Prepared weekly jobs to extract history reloads for requesting department
- Assisted with the Intranet Documentation Project assisting documentation authors with their projects, which included converting Word documentation into HTML using FrontPage Express and creating flowcharts using Visio .
First of America Corporation
Kalamazoo, MI
/ to /
Role: Programmer Analyst Associate
Responsibilities:
- Trained in COBOL programming; TSO/ISPF; MVS JCL Easytreive
- Project Management Concepts
- Project Methodology Overview
- Assisted supervisor with small projects
- Other duties as assigned
Independent Consultant
Battle Creek, MI
/ to /
Role: Administrative Assistant; Basic Computer Trainer; Medical Receptionist;
Peer Advisor Supervisor
Responsibilities:
- office administration
- supervising peer advisors
- receptionist duties
- scheduling appointments
- file maintenance
- answering phones
- copying projects
- other duties as assigned
Cuyahoga County Data Center, / to /
Cleveland, OH
Role: Developer, Technical Writer
Responsibilities:
- Wrote, tested, maintained and documented programs using COBOL and JCL
- Assisted with the JCL Conversion Project converting all JCL and PROCS to a standard format
- Assisted with the Documentation Project documenting the systems in the department
Professional Development
Certificate of Achievement
Continuing Research Education Credit Program (CREC)
Requirements Management Fundamentals
Requirements Elicitation
Use Case Modeling
Also pursuing CAPM certification
Service Center UAT –Change Module Training
COIS Proskills Change Management Training
COIS Client/Server Concepts Training
Professional Licenses
Licensed Realtor ~ State of Ohio ~ August
Real Estate Agent ~ Century HomeStar, Beachwood, OH October , – present
Progressive Urban Real Estate, Cleveland Heights, OH - August ~ September
