Call Center & Customer Service Resume
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Resume:
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HIGHLIGHTS OF QUALIFICATIONS:
- Ability to operate office equipment
- Sharp and creative in problem solving and multitasking skills
- Competent in dealing with customer relations
- Motivate others and handle conflicts effectively
EMPLOYMENT:
’ – ’ First One Financial
Collection Specialist
- Answered multi-line switchboard
- Recovered delinquent payments & processed payment arrangements
- Met office goals & required revenue goals set by management
’ – ’ Harbor Medical Associates
Administrative Receptionist
- Maintained and coordinated physician and patient schedules
- Answered multi-line switchboard
- Processed medical releases
- Arranged company luncheons
- Supported office manager with all aspects of clinician duties which included but was not limited to; assisted with training of new office personnel, educated them in aspects of policies and procedures
’ – ’ Collection Company of America
Debt Recovery Specialist
- Maintained debtor database in an orderly fashion to accommodate various educational
- institutions requirements on debt collection
- Researched debtors to obtain address and phone numbers using various internet web sites
- Set up check and credit card payments in c-term database
- Built strong business partnerships, maximized account retention and improved customer loyalty
- Effectively handled customer complaints and inquiries
- Strong interpersonal skills; quick grasp of technical products and services
EDUCATION & TRAINING:
- High School Diploma
- Electronic Medical Record Allscripts Systems
- Million Dollar Achievement Award ( from Collection Company of America)
- Trained Office Skip Tracing Atlanta, GA (Collection Company of America)
- Assisted with CPR classes and demonstrations
