Retail Department Manager Resume
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Resume:
Objective:
To obtain a position that will enable me to use my strong organizational skills, administrative and customer service background in a growing company with room for advancement.
Achievements:
Retail Support Award from Proctor and Gamble November,
Montclair Professional and Business Women of the Year,
Skills:
- Customer Service Professional with self-confidence, integrity, and commitment to customer service excellence.
- Creative, pragmatic, and proactive problem-solver
- Well-organized and attentive to detail; Strong work ethic
- Very effective multi-tasking abilities
- Team-oriented, with demonstrated time management skills.
- Type WPM, Proficient in Microsoft Word, Excel, and PowerPoint
Work Experience:
Philadelphia Workforce Development Corp, Philadelphia, PA August , to Present
Way to Work Eligibility/Administrative Assistant
Responsibilities;
Explain Way to Work program and eligibility to interested Career Link job seekers, Greet and sign in scheduled job seekers for Way To Work Orientation, Assist/Facilitate Way to Work orientation sessions, Assist Director or Manager as point of contact for Way To Work scheduled job seekers. Assist in reviewing job seeker resumes and recommend enhancements, Review and verify documents for pre-registration and registration purposes, Interact with staff at EARN Centers to verify/complete participant eligibility, Explaining to the unemployed the benefits that Career Link Members have. Answering the phones for the Career Link Specialists, While, at the Front Desk Greeting the People who ask for information concerning the different programs that Career Links has to offer.
Target Corporation, Philadelphia, PA June to March
Team Leader
Responsibilities;
Listened to and resolved customer complaints regarding services, products, or personnel. Monitored sales staff, and performance to ensure that goals were met. Hired, trained, and evaluated personnel. Conferred with company officials to develop methods and procedures to increase sales, expand markets and promote business. Directed and supervised employees in sales, inventory-taking, performing specific services, such as zoning, re-shopping, and regulating assistance with register. Also, provided staff with assistance, in performing difficult or complicated duties. Planned and prepared work schedules, assigned and followed up on employees and their specific duties. Operated, the Front-End of the store when the Front-End Supervisors needed to take a break or lunch. Ensured scheduling compliance for Child Labor Laws for the minors concerning lunches and breaks. Worked with outside Vendors to ensure that their products were displayed correctly and the proper Sign sand Labels were posted. Responsible for closing store on alternating weekends, ensuring that the store was Target Brand for opening Managers.
Shop-Rite Supermarket, Philadelphia, Pa March to June
Health and Beauty Aide Manager/Non-Foods Manager
Responsibilities;
Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers appropriate. Assigned employees to specific duties and followed up to make sure work was being done. Enforced, safety, health, and security rules. Formulated pricing policies on merchandise according to profitability rates. Conferred with company officials to develop methods and procedures to increase sales, and promote business. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Checked accuracy of billing for merchandise weekly, for merchandise ordered and received. Attended shows, to order for Christmas, Easter Back to School and other holidays through out the year. Weekly inventoried stock and reordered when inventory dropped to a specified level. Set End-Caps to follow weekly sales advertised in the sales paper. Made sure that items has proper signing and label. Quarterly inventories all stock for HABA/Non-Foods. Performed yearly evaluations of employees. Documented and Coached employees. Responsible for training of cashiers for two years.
Super-Fresh Supermarket, Philadelphia, PA August to March
Cashier
Responsibilities;
Processed payments by cash, check, credit cards, vouchers for automatic debits. Counted money in cash drawers at the beginning of shifts verifying amounts were correct with adequate change. Counted, the money at the end of the shift to make sure that money was balanced. Provided excellent customer service – always with a smile
Education
Metropolitan Career Center, Philadelphia, PA January
Business Administration Certificate Awarded
