Independent Sales Associate Resume
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Resume:
Desired Positions: Sales, Customer Service, Administrative
*Over years experience with working independently, as a member of a team with
a high degree of accuracy. Strong interpersonal, verbal and written
communications, problem solving, organizational, and time management skills.
Able to build and maintain relationships and deal with conflicting points of
view.
Experience:
/-present
Prepaid Legal Service Memphis, TN
Independent Sales Associate (Director)
Top organizational producer legal insurance and identity theft protection
Skilled negotiator and strategist
Train sales team on targeted client base development
Aggressively make cold and warm calls
Consistently follow up potential prospects
Proven track record of exceeding goals expectations
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Carrier Sales & Distribution Memphis, TN
Customer Service Representative
Answer incoming calls, accurately place orders for residential and commercial
HVAC equipment.
Monitor and evaluate program effectiveness, recommend and implement improvements.
Manage full-scale projects delivering required results. Prepare technical reports
for multiple constituencies (internal/external), analyze and summarize outcomes;
document activities with respect to impact on culture, time, cost and results.
Assist in resolving manager/employee/work group disagreements by improving and
implementing training procedures.
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Carrier Sales & Distribution Memphis, TN
Marketing Sales Associate
Maintained a productive day with handling all incoming phone calls; directing to
appropriate person if applicable. Greeted incoming customers as well as perform
analytical and administrative tasks. Assisted warranty department by promptly
filing warranty forms. Assisted credit department by logging daily receipt of
checks. Handled all airborne delivery of check deposits to lock box. Proactively
worked with Operations Manager with handling weekly report on Return Exceptions.
Maintain accurate and up-to date information in MapPoint. Communicate issues,
learning\'s and suggestions as an active team member with Market Manager and other
members of the Sales Group.
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Service Master Call Center Memphis, TN
Schedule Coordinator
Coordinate schedules for sales and customer service specialists.
Create accurate forecasting.· Increased the productivity by % in one year.· Received the Achiever of the year of award for decreasing the abandon rate by %.· Responsible for three areas of call center
operations, telecom projects, volume metric reporting analysis and scheduling
budget.· Volume metric reporting – prepare, analyze and present multiple reports
for the management and executive teams regarding call center work loads, call
volumes and staffing needs.
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Service Master Call Center Memphis, TN
Supervisor· Assist in training new hires.· Aid agents in escalated
calls in a professional manner. · Assist upper management with clerical
projects.· Achievements include the re-organization and implementation of the
Resource Library (a career development program for the customer service agents).
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Service Master Call Center Memphis, TN
Customer Service Rep- Answer incoming calls and act as a liaison between the customer and company.
Education:
-BA Degree Organizational Management, Concentration Applied Psychology
Christian Brothers University
Skills:
Excel, Word, Social Media, Internet, Access, Powerpoint, Totalview, Centrevue
