Supervisor Resume

Holly Dr

Adamsville, Al.

Objective

To apply my administration education, interpersonal skills and professional experience in a managerial setting.

Professional Experience

October - Present                   Home Depot (RDC)       McCalla, Ala.

Supervisor (Quality Assurance)

• Works and distributes weekly/ daily reports


•  Audits, researches and resolves RTV accountability and DC layers.


• Verifies physical inventory counts and builds Access database. Completes follow up to all PIR inventory.


•  Maintains TIMS Control tables. Reconciles DC/TF physical inventory.


• Reviews and resolves EOM and inventory purchase journal issues, keys adjustments and ensures accuracy and accountability.


• Ensure SOP are current and perform monthly audits in the facility

August - June             Walgreens (Home Care)   Schererville, In

General Manager

• Manage, direct and ensure all lines of business for the day to day operations of the business are cost effective and within the standards of the company’s policies and procedures, compliance program, and other rules and regulations governing the Healthcare Industry (JCAHO, ACHC, OSHA, FDA, DOT).


• Met or exceeded quarterly and annual established revenue growth, clinical and service standards of performance, cash flow and profit contribution goals and delivered a high degree of both internal and external customer satisfaction.


• Build cohesive, service-oriented, multidisciplinary team through recruitment and retention of qualified individuals.


• Train individuals on a professional level and ensure performance evaluations and annual reviews are current and reflect realistic challenging goals and objectives within the company.


• Create office Performance Improvement Programs and promote staff  contribution to  ensure all goals are attainable and realistic.


• Implement protocols to become a Center of Excellence


• Manage and oversee the day to day challenges of the Account managers and implement policies to ensure referrals are satisfied with our services (Salesforce.com/ SPIN/STAR)


• Create Bi-Monthly forecasting to reflect EOM revenue (Profit and loss statements).


• Oversee the facility bookkeeping  process, warehouse fixed-asset tracking process, and receipt of merchandise to ensure accuracy and integrity of products and services (expense control, fleet management).


• Able to handle stress related situations and still handle the day to day operations of facility (hr availability)

-                     Baxter-Biolife Plasma Services           Dekalb, IL

Lead Phlebotomist

• Supervise the patient floor to ensure efficient operation. Perform all duties for preparation, set-up and monitoring, and disconnection of donors


• Handle donor reactions within scope and limitations of the SOPs


• Train new and existing staff on donor center procedures through demonstration, instruction, observation and feedback


• Serve as a primary contact for new donors and first time donations


• Maintain qualifications required for Medical Historian I or Plasma Processor and work in areas on a routine basis


• Team leader in collaboration of ideas on a daily basis for managing time for more efficient interpersonal relation with donor


• Maintain fast paced environment but effective at Phlebotomy


• Knowledgeable of state regulations and stay within guidelines

                     Oberweis Dairy                               Elmhurst, IL

Shift Manager

• Run a smooth operation on a daily basis meeting the needs of all customers and employees


• Provide a safe yet friendly environment for successful business operation


• Banking record and maintaining complete and accurate records of daily operations


• Oversee shifts ran


• Use excel, word, and access

Education

-                     Northern Illinois University           Dekalb, IL

• B.S., Health Administration, May

-                         Illinois State University       Bloomington-Normal, IL

References

Available upon request

Tips

Relevant Coursework /

I am a quick learner with good communication skills. I have a lot of room for growth and adapt well to change.

CPR Certified                                                            

Medical Terminology

Public Health Epidemiology

Principles of Health Planning

Computer Applications

Microsoft Access, Microsoft Excel, Dezine, Lotus Notes, MRO (electronic filing), Patient Logix, Microsoft Word, Kronos (electronic payroll)