Customer Service Representative Resume
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Resume:
Customer Service Representative
- Processing requests for vehicle transport nationwide and internationally.
- Handling all customer service issues, tracking shipments, payments and disputes.
- Quality checking online order requests.
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OfficeMax/Guy Brown Products
Bristol, VA
Customer Service Representative
- Answering inbound calls from customers of the Federal Government and other businesses seeking office supplies and information.
- Responsible for processing payments and refunds, placing orders, account setup and any account specific details.
- Assisted sales representatives with any account issues or changes.
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Enterprise Rent-A-Car
Shelby, NC
Assistant Manager
- Assisted customers and insurance companies with rental needs.
- Reduced office accounts receivable account by more than %.
- Responsible for training of new employees, inventory, general office management, and scheduling maintenance of all vehicles.
Roses Department Store
Boone, NC
Customer Service Manager/Loss Prevention Manager
- Assisted customers with exchanges/returns.
- Managed all cashiers, balanced cash, and supervised all department personnel.
- Promoted to Loss Prevention Manager in .
- Responsible for all policy and procedures of store, training, and inventory.
Education
Washington County Skill Center Abingdon, VA
- Receptionist Certification
Holston High School Damascus, VA
Specialized Training
Customer Service Training, Accounts Receivable/Payable, Office Management, Collections, and Inventory Control Training.
References
Available upon request.
