General Manager Resume
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Resume:
DIRECTOR – R.E. OPERATIONS & PROPERTY MANAGEMENT
Contract Administration / Negotiations / Budgets / Cost Controls / LEED / Capital Planning / CRM Multi-sites / VRM / Project Management / Disaster Recovery / Facilities Management / Labor / CPI
Extensive experience in commercial real estate management and facility management. Strong record of cost containment while increasing customer satisfaction and property profitability. Expertise in all aspects of operational efficiency, construction management and labor relations for PNC bank and the University of Pennsylvania. I can contribute immediately by:
q Meeting customer needs with well-designed operational plans
q Delivering demanding projects ahead of schedule and under budget
q Containing operating costs and growing property income
q Championing LEED and energy conservation programs
Known as an out-front leader with high personal drive and a strong sense of command, I have managed budgets to $M and staff to . I earned a BA in Sociology and Education from Cedar Crest College and received a LEED GA (Green Associate) certificate from the Green Building Certification Institute.
Selected Accomplishments
Cut Transwestern receivables %. New properties faced high tenant receivables and sub-standard vendor performance. Met with key tenants, to address concerns and with vendors to resolve performance issues and late payables. Drove % improvement in metrics and brought tenant receivables to acceptable levels in eight months.
Reduced UPenn work-order backlog % in five months. Trammell Crow faced dissatisfied customers due to backlog of work orders and poor vendor performance. Prioritized concerns for each school. Developed work-flow plan for vendors. Improved client/vendor relations. Streamlined property management process.
Took innovative disaster recovery measures for Meridian Bank. Bank lacked disaster recovery plan, following major fire. Led immediate relocation of staff and infrastructure. Successfully freeze-dried and recovered six trailer-loads of water-logged critical documents. Resumed operations with no loss of business.
Sourced and implemented energy cost-reduction programs. Trammell Crow properties faced excessive utility costs. Sourced providers to discuss natural gas usage and delivery cost guarantees. Negotiated aggressive contract for PNC Bank, reducing gas costs %. Entered into national contracts, realizing greater savings.
Reduced regional service contract costs %. Each Meridian region managed their services separately, providing inconsistent quality and costs. Led regional manager team to standardize scope of contracts and to define approved service criteria. Gained consistency in quality, service and pricing, cutting costs on new contracts.
Career History
General Manager, Transwestern Commercial Services. Recruited in . Responsible for management of two, newly acquired high-rise office buildings in Philadelphia. Oversaw $.M in capital renovation projects and $M in tenant improvements. Increased occupancy rates and decreased tenant receivables. After downsizing in , went on an intensive program to upgrade my skills and knowledge base of Green Building operations.
General Manager/Senior Property Manager, TRC Operations, Inc., -. Created policies & procedures, meeting the needs of the property, the tenants and management. Trained existing staff on new processes. Developed annual operating budget, capital budget and five-year plan. Implemented Energy Conservation Program and Emergency Preparedness Program/Business Recovery Plans in conjunction with tenant companies.
Senior Facilities Manager, Trammell Crow Company, . Responsible for contract to manage University of Pennsylvania real estate, including research laboratory buildings, totaling three million sf. Developed and administered the annual operating budget and the capital budget, managing projects to $K.
Earlier: Increasing responsibilities as Senior Property Manager, Trammell Crow Co., AVP/Senior Property Manager, Meridian Bank and Developer, Biehn Construction Company.
Personal: I enjoy an occasional game of golf. I am a participating member of several professional management associations in the Philadelphia region.
DIRECTOR – R.E. OPERATIONS & PROPERTY MANAGEMENT
Contract Administration / Negotiations / Budgets / Cost Controls / LEED / Capital Planning / CRM Multi-sites / VRM / Project Management / Disaster Recovery / Facilities Management / Labor / CPI
Extensive experience in commercial real estate management and facility management. Strong record of cost containment while increasing customer satisfaction and property profitability. Expertise in all aspects of operational efficiency, construction management and labor relations for PNC bank and the University of Pennsylvania. I can contribute immediately by:
q Meeting customer needs with well-designed operational plans
q Delivering demanding projects ahead of schedule and under budget
q Containing operating costs and growing property income
q Championing LEED and energy conservation programs
Known as an out-front leader with high personal drive and a strong sense of command, I have managed budgets to $M and staff to . I earned a BA in Sociology and Education from Cedar Crest College and received a LEED GA (Green Associate) certificate from the Green Building Certification Institute.
Selected Accomplishments
Cut Transwestern receivables %. New properties faced high tenant receivables and sub-standard vendor performance. Met with key tenants, to address concerns and with vendors to resolve performance issues and late payables. Drove % improvement in metrics and brought tenant receivables to acceptable levels in eight months.
Reduced UPenn work-order backlog % in five months. Trammell Crow faced dissatisfied customers due to backlog of work orders and poor vendor performance. Prioritized concerns for each school. Developed work-flow plan for vendors. Improved client/vendor relations. Streamlined property management process.
Took innovative disaster recovery measures for Meridian Bank. Bank lacked disaster recovery plan, following major fire. Led immediate relocation of staff and infrastructure. Successfully freeze-dried and recovered six trailer-loads of water-logged critical documents. Resumed operations with no loss of business.
Sourced and implemented energy cost-reduction programs. Trammell Crow properties faced excessive utility costs. Sourced providers to discuss natural gas usage and delivery cost guarantees. Negotiated aggressive contract for PNC Bank, reducing gas costs %. Entered into national contracts, realizing greater savings.
Reduced regional service contract costs %. Each Meridian region managed their services separately, providing inconsistent quality and costs. Led regional manager team to standardize scope of contracts and to define approved service criteria. Gained consistency in quality, service and pricing, cutting costs on new contracts.
Career History
General Manager, Transwestern Commercial Services. Recruited in . Responsible for management of two, newly acquired high-rise office buildings in Philadelphia. Oversaw $.M in capital renovation projects and $M in tenant improvements. Increased occupancy rates and decreased tenant receivables. After downsizing in , went on an intensive program to upgrade my skills and knowledge base of Green Building operations.
General Manager/Senior Property Manager, TRC Operations, Inc., -. Created policies & procedures, meeting the needs of the property, the tenants and management. Trained existing staff on new processes. Developed annual operating budget, capital budget and five-year plan. Implemented Energy Conservation Program and Emergency Preparedness Program/Business Recovery Plans in conjunction with tenant companies.
Senior Facilities Manager, Trammell Crow Company, . Responsible for contract to manage University of Pennsylvania real estate, including research laboratory buildings, totaling three million sf. Developed and administered the annual operating budget and the capital budget, managing projects to $K.
Earlier: Increasing responsibilities as Senior Property Manager, Trammell Crow Co., AVP/Senior Property Manager, Meridian Bank and Developer, Biehn Construction Company.
Personal: I enjoy an occasional game of golf. I am a participating member of several professional management associations in the Philadelphia region.
