Front Desk Reception/Pbx Operator Resume
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Resume:
Soleil M. Shelton
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Walden Circle, Apt.
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Orlando, FL
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Objective
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Seeking a rewarding and challenging position where I can utilize my current administrative/clerical skills and which will offer me the opportunity for growth and professional development.
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Work Experience
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Four Points by Sheraton Orlando, FL July to Present
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Front Desk Agent / PBX Operator / Reservations Agent
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- Responsible for handling very heavy call volume ranging from - calls daily.
- Provide excellent customer service to all guests.
- Responsible for performing front desk agent duties to include, checking guests in and out, encoding keys for guests, and entering or changing guest reservations.
- Assign rooms while honoring special needs or request whenever possible.
- Work closely with housekeeping to ensure rooms are always properly maintained and status is correctly entered into system.
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Sears Holdings Call Center Winter Park, FL October to July
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Installation Sales Representative
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- Received and handled between - inbound calls a day.
- Set up appliance installation appointments.
- Process payments, filed and performed customer follow up duties.
- Met or exceeded daily sales goals as established my management.
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New Hope Center Dolton, IL December to January
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Direct Care Professional
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- Worked directly with residents with developmental disabilities.
- Helped residents develop daily living skills.
- Administered medications as needed.
- Transported residents to scheduled activities and provided support while there.
- Assist residents with daily hygiene and upkeep of their residence.
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Education
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Sanford Brown Institute Orlando, FL Currently Attending
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Medical Assistant Certificate Program
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Completing an intensive -hour program comprised of theoretical and practical applications of essential Medical Assisting skills which include the following:
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Administrative Skills - Medical Office Procedures, Health Insurance Claims Processing, etc.
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Clinical Skills - Assessing Vital Signs, assisting in Physical Examination, Biomedical Waste Disposal, EKG, Clinical Asepsis, and CPR
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Laboratory Skills – Phlebotomy, Smear Procedures, Urinalysis, and Specimen Collection
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Medical Terminology, Anatomy and Physiology, and Pharmacology
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Chicago State University -
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General Education Courses
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References Available Upon Request
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