Sr. HR Representative Resume
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Resume:
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Focused on delivering results in competitive/ fast-paced environments I am a forward-thinking professional with ten years of broad based human resources experience in corporate recruiting and staffing, employee relations, training and development, compliance, management, leaves of absence administration and AA/EEO documenting and reporting. Additional background in marketing, sales, and advertising. Attracts and retains top candidates to maintain a highly competitive operation. Creates and implements customized needs-based training to build capabilities. A professional coach with tactful communication skills to dispel most any conflict. Creative and enthusiastic team player who consistently achieves objectives on time or ahead of schedule. Flexible self-starter who quickly adapts to changing environments. Excellent communication, organizational, delegating and problem solving skills.
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Wolverton & Associates, Inc., Duluth, Georgia
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Sr. Human Resources Representative, /- /
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Primary contact for all human resources inquiries and needs. Supervised staff of two consistently setting clear expectations and gave guidance and input when needed. Effectively delegated tasks, and regularly met with staff to ensure they were meeting goals and expectations. Created reports for regular use and ad hoc reports as needed. Responsible for successful on-boarding and integration of new employees and handled employee departures including conducting exit interviews. Drove on-boarding and employee departure processes partnering closely with the payroll coordinator to ensure consistency and through understanding of processes/ procedures, including severance and policy changes. Created compensation guidelines and made salary recommendations to the leadership team for pay adjustments. Successfully handled benefits related issues and drove the open enrollment process. Analyzed company’s training needs with employee and leadership’s input and compiled researched information to provide needs-based training. Oversaw continuing education and renewal requirements for employees’ accreditations. Increased performance related feedback (both positive and constructive) through one-on-one leadership coaching and in-house training efforts. Directed employee relations issues at the staff and management levels ensuring adherence to federal, state and local laws and company policies. Effectively recruited for open positions by understanding the managers’ feedback and company’s needs to find solid candidates that met criteria.
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- Received high praise from CEO and COO for increasing performance related feedback from managers to staff which built capabilities and increased productivity.
- Influenced and prepared leadership with analyzed reports and provided feedback in support of Wolverton’s downsizing/ restructuring efforts - times in years.
- Coached all employees on how to set goals using the “SMART” goal format
- Enacted annual review of employee files and I- audits
- Rewrote outdated, unclear and inconsistent policies and position descriptions
- Based on one specific department’s recruiting needs to fill - similar positions in weeks, advertised for openings and selected top qualified candidates to attend “career day” where all candidates were interviewed in day. Offers were extended early the following week to meet the deadline.
- Influenced and educated managers and staff on best practices on “pay for performance” compensation philosophy.
- Streamlined the benefits open enrollment process to better serve employee educational needs and to effectively meet relevant deadlines
- Researched, prepared and facilitated in-house workshops based on CEO’s feedback and staff capabilities. Performance Management was conducted for leadership and mid-level managers and Accountability was facilitated for the leadership team.
- Conducted investigation related to accusations of harassment.
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Turner Broadcasting System, Inc., Atlanta, Georgia
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Human Resources Generalist, / – /
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Served as primary contact for all human resources needs for CNN Finance & Accounting, U.S. Based International Finance & Accounting, Research, Turner Corporate Resources, Corporate Market Strategy and other corporate departments. Directed employee relations issues at the staff and management levels following the company’s progressive discipline processes while also ensuring compliance with federal and state laws. Created reports for regular use and ad hoc reports as needed. Drove and administered common merit review and performance management processes. Drove new hire, transfer, exit and severance processes for employees and partnered with HRIS, position management and payroll to ensure effective execution. Lead succession planning efforts and prepared VPs and Directors for Turner and Time Warner’s formal “People Day” discussions. Made salary recommendations to leadership for new hires, transfers and employees being considered for promotion in accordance with Turner’s Compensation philosophy and within market guidelines for the position including contracts for VP, SVP and EVP levels. Lead efforts around leaves of absence and was the primary contact for benefit plans. Regularly wrote formal correspondence for Divisional CFOs, other department heads, and Executive Director, Human Resources for mass distribution to ensure consistent communication.
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- Regularly discussed career-path opportunities with employees and management in support of Turner’s Talent Management Strategy which through partnering with recruiting, has resulted in % of positions being filled with internal candidates in .
- In an effort to continue to make Turner a ‘great place to work’ pulled together the content for and Facilitated Recruiting for finance managers and Focus on Careers for finance staff level employees to educate and ‘demystify’ the recruiting process due to feedback from the Employee Opinion Survey.
- Facilitated Giving and Receiving Feedback to strive toward a culture of performance through educating managers on how to communicate performance expectations consistently and giving staff information on how to proactively listen and gain understanding of those expectations which resulted in more robust and relevant feedback in the performance appraisals.
- Oversaw/ conducted audits of employee records, files and I- documents to ensure consistency and accuracy
- Developed and marketed a website “Career Paths” for all Finance & Accounting Professionals. The website contains position descriptions and organizational charts for each division as well as information on the company’s performance management processes and tips for successful career growth.
- Team member and partner on task teams with the Senior Finance Team and another Human Resources task team to promote and launch their individual divisions’ rewards and recognition programs
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Regions Financial Corporation, Atlanta, Georgia
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Employment Specialist, / – /
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Supported - bank presidents and their banking groups in all aspects of recruiting including phone screens, interviews, pre-employment testing and selected and recommended placement of qualified candidates by understanding position, needs of the manager, and “personality” of the branch. Managed and drove on-boarding process for new employees including facilitating new hire orientation and managed employee exit processes and procedures working closely with my payroll peers to ensure efficient and timely execution of all internal procedures. Handled and lead all employee relations issues for banking groups and provided coaching and support to more junior recruiters with employee relations issues in their territories. Created reports for regular use and ad hoc reports as needed. Built and maintained strong relationships with managers and bank presidents in order to serve their areas effectively while also maintaining positive relationships with staff and provided regular coaching on career path opportunities. Traveled regularly throughout territories to recruit and manage other business to maintain strong relationships with managers and bank presidents and have a presence in the banks I worked with.
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- Successfully created a teller pool for territories
- Identified top sales performers to be considered for promotion opportunity to sale annuities in the retail branches as a pilot program for the company.
- Coached managers to have discussions with their associates regarding performance and sales, making the territory strong in sales with the highest cross-sell ratio in the region.
- Served on conversion team for new HRIS and payroll system. Prior to roll out trained other team members for successful launch.
- Met goal to have one bi-lingual (Spanish/ English) employee in each branch within year to increase diversity of staff and customer base.
- Supported corporate office in troubleshooting PeopleSoft and Applicant Harbor software.
- Hired many strong candidates, many of whom remained with Regions and advanced in their careers.
- Provided information and documentation to internal counsel, which was instrumental in winning an EEOC charge against the bank.
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Employment Coordinator, / – /
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Provided administrative support to seven recruiters and field HR representatives. Ran and verified background checks of candidates. Completed offer letters and rejection letters. Conducted pre-employment testing. Signed up new hires for orientation. Confirmed interview times with candidates for the recruiters. Maintained affirmative action logs. Handled AA/EEO reporting for all recruiters. Provided support to the regional HR director. Posted open positions with the Department of Labor. Provided all HR reps with a contact list for their departments of labor. Maintained and distributed weekly listings of all open positions to all the branches in the Eastern region. Updated Regions Intranet list of company-wide postings weekly. Maintained files of candidates not hired in accordance with state and federal employment standards.
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- Developed cohesive and consistent process for posting all jobs in the Eastern region with the prospective departments of labor.
- Took on responsibility for the advertising functions of the HR department.
- Trained new employment coordinators.
- Praised regularly by supervisors and staff on quality and accuracy of work.
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-D Fixturing, Inc. Dallas, Georgia, Travel Coordinator/ Human Resources Manager. . Made airline, rental car, and lodging arrangements for people traveling to various destinations. Made arrangements for conferences and meetings. Interviewed candidates for open positions and made offers. Processed new hire paperwork. Conducted on the spot drug screening. Set up direct bills with hotels. Praised by owners and employees for smooth flow of business and high level of professionalism. Set up the company to participate in corporate rewards programs with airlines and rental companies. Consistently met deadlines
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Georgia Council on Aging, Atlanta, Georgia, Governor’s Intern, . Researched ideas for legislation and drafted press releases. Drafted House and Senate resolutions. Prepared and distributed the weekly newsletter. Researched and planned the theme for the agenda setting meeting. Advocated for aging issues at the state capitol. Made calls to council members to alert them of any changes in meeting times. Made calls to volunteers and council members to begin the “phone tree.” Had personally prepared resolutions read on the floors of both Georgia legislative houses. Successfully discussed council’s agenda with State Representatives and Senators, persuading some to vote in favor. Prepared skits for entertainment purposes for some of the council’s meetings.
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State University of West Georgia, Carrollton, Georgia
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B.A., Political Science, with minor in Marketing,
