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| > Reliable, high-energy variable imaging programmer; extensive experience in direct mail projects for clients including Publishers Clearing House, Reader’s Digest, Antares, several casinos nationwide and diverse nonprofit clients. > Quick study with excellent transferable analytical, problem solving, organizational and customer relationship management skills. > Proven ability to evaluate complex customer data specifications and create/implement variable output formats, including coupon and other bar-coding, that meet both design and postal requirements. > Track record of success in protecting confidential information and adhering to highest standards of/procedures for data security. > Personable, flexible team player and confident project manager. > Recipient, Webcraft/Vertis Award for distinguished service to company.
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GMC PrintNet™ Communications Suite, IBM and TSO/E processors, Pitney Bowes Group , MS Office suite, multiple e-mail platforms, BCC Mail Manager, In Design, Xmpie, CrossFont, Paradox
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EDMUNDS COMMUNICATIONS GROUP, Moorestown, nj / – / Programmer Programmed digital printing for casinos throughout the country including Sands, Harrah’s, Las Vegas Hilton, Trump Marina and Hollywood Grantville. Converted customer files from FTP sites to BCC compatible formats making sure that files met USPS postal regulations. Delivered completed press-ready files for production.
HOME GOODS, North Wales, PA / – / Customer Service Associate
Moved to customer service position from retail sales within just one week of hire, in recognition of ability to defuse emotionally-charged situations and provide home décor store’s clients with exceptional service and shopping experiences.
Chosen as go-to associate responsible for guiding customers through store credit card application process.
Webcraft/Vertis, Inc., Chalfont, PA Senior Imaging Programmer ( – ) Junior Imaging Programmer ( – ) Imaging Programmer Trainee ( – ) Developed/enhanced technical skills for this specialty on the job while balancing it with production support and client relationship management accountabilities. Promoted twice in recognition of subject matter expertise, collaborative style and outstanding customer service/mentoring ability.
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Arcadia UNIVERSITY, Glenside, PA
MONTGOMERY COUNTY COMMUNITY COLLEGE, Blue Bell, PA
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