Customer service Resume
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Resume:
Customer Service Specialist
* Conducted in-bound calls to offer mortgage and debt consolidation services
* Conducted interview assessments to determine eligibility
for loan; advised loan officers of eligible candidate
* Authorized consolidation of customer debt
* Documented all transactions and discussion; data entered into permanent data base
Broadway Service Baltimore, MD
Security Guard
* Assigned to various commercial sites to provide security
* Conducted regular foot patrols of building’s interior and exterior
* Responsible for signing students and employees in-and-out
* Monitored visitors and checked belongings
Dr. Bell’s Dental Office Baltimore, MD
Receptionist
* Handled front desk and all incoming calls and inquiries
* Scheduled appointments
* Processed appointment and referral paperwork
* Confirmed and verified insurance coverage
* Accepted payments at point of service
* Filed and researched patient’s charts
* Sterilized instruments
Forman Mills Department Store Baltimore, MD
Sales Associate -
* Managed customer service desk, resolving problems
* Rang-up sales, processing cash, credit and checks
* Stocked and replenished merchandise
Safeway Baltimore, MD
Cashier -
* Rang up purchases, processing cash,
credit, checks, coupons and issuing change and receipts
* Counted and reconciled cash drawers and cash for deposit
* Managed customer service desk, handling returns, refunds and exchanges
* Stocked shelves as needed
Education Community College of Baltimore County Catonsville, MD
Career Development & Planning Certificate
Walbrook Senior High School Baltimore, MD
High School Diploma
