Customer Support Manager Resume
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Resume:
Customer Support Manager
* Developed financially viable programs to meet customer satisfaction targets and increase sales by % over and .% thereafter, to reach strategic goal of $m by .
* Created quarterly promotional programs to increase sales; managed department budget to contain cost, and achieved a % warranty claim reduction of revenue and reduced warranty volume by %.
* Managed and monitored the performance of distributors to ensure revenue growth and for the hiring, performance management, coaching/ training of staff members.
* Reorganized after sales service organizations to retain only strategically aligned partners and created incentive programs to increase after sales activities at each partner location.
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SI Security
Exton, PA
Customer Service Manager
* Managed CSR’s and customer related service personnel to assure business needs were met, provided statistical feedback and improved response time on robbery alerts and overall performance.
* Maintained institutional incentive programs for key accounts and managed monthly and quarterly customer inventory reports for all customer accounts.
* Drove continuous process improvements that ensured event-free robbery alerts by having a person approach during robbery alerts.
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Omega Flex, Inc
Exton, PA
Customer Service Manager
* Restructured customer service department to effectively manage daily workflow of in-house sales orders volumes and sales orders for multiple locations; reviewed inventory levels at outside warehouses for proper distribution of orders.
* Implemented an innovative “inside” sales initiative to maximize sales via product positioning during customer calls.
* Developed and implemented customer service policies and procedures and established a structured training curriculum for the department.
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Cargill Meat Solutions
Media, PA
Office Manager
* Managed daily functions of facility, purchased capital equipment and office supplies.
* Served as HR liaison for PA staff.
* Coordinated sales office move and assisted in the design and negotiations of , sq ft. facility.
* Coordinated recall efforts with USDA.
