Federal Account Representative Resume
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Resume:
SUMMARY
- Advise and train order processing team on techniques and methodologies to achieve company goals.
- Develop, coordinate and conduct SAP process training for the Order Processing Center.
- Gather and compile data to support compliance efforts for training and performance evaluations for contingent employees.
- Assist in staffing, workforce planning activities, candidate selection and interviewing for various levels of responsibility.
EXPERIENCE
to present John Deere Company Cary NC
Account Representative
- Coordinate the sale and delivery of product sold via company held contracts and agreements with Federal Agencies.
- Interpret contract terms and conditions and ensure agencies and dealers are in compliance with the Federal contracts.
- Disseminate contract updates and policy changes to internal and external customers via phone, email and company host training seminars.
- Resolve disputes between federal agencies and dealer/company personnel and explore alternative solutions for resolutions.
to John Deere Company Cary NC
Settlement Auditor
- Audited dealer settlements to ensure compliance with company’s policies.
- Assisted dealers with company settlements and incentive program
- Maintained confidential dealer records and related settlements.
- Assisted account managers with marketing initiatives and interpretation of policies.
to Value City Furniture Durham, NC
Human Resource Administrative Manager
- Performed a variety of HR generalist activities to included compensation, benefits, staffing, safety, health, legal compliance and employee communication.
- Interviewed applicants and conducted new hire orientation.
- Maintained personnel worker compensation and benefit enrollment files.
- Conducted employee performance reviews, training and development programs.
SPECIAL SKILLS Notary Public, State of North Carolina
EDUCATION
December Strayer University Cary, NC
M.B.A., Human Resources
May North Carolina Central University Durham, NC
B.A., Finance
May University of Maryland, Asian Okinawa, Japan
Division
A.A., Business Administration
