Jr Network Admin/ Help Desk Resume
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Resume:
Christina Edwards
Objective: To secure a position as a Helpdesk & Jr. Network Engineer/Administrator
Marketing Statement: A graduate with a Bachelor Degree in Information Technology, I am excited to utilize the skills and knowledge that I have learned in maintaining a Windows based network. Motivated with an open mind and the willingness to learn; will help me bring the following experiences, skills, attributes and a firm commitment to the success of your corporation.
EDUCATION AND ACCREDITATION
Westwood College ~ Long Beach, California, USA
Bachelors Information Technology
Major in Systems Security Bachelor Degree
- Identify threats and use that knowledge to design and implement e-business
security measures, such as firewall systems and attacking recognition technologies
Computer Networking Associates Degree
- Qualifications prepares you to assume a variety of network positions including:
Computer Network Administrator, Computer Support Specialist, and
Help Desk Technician
COMPUTER NETWORK ENGINEER
Technical Skills:
- Install, configure, troubleshoot, and administer various servers ( and Server) to work with various server programs (DNS, DHCP, IIS, and Active Directory).
- Install, configure, troubleshoot, and administer client operating system software (, Pro, and XP Pro).
- Built, configure and monitor WAN /LAN and Server systems using Cisco routers, Cisco , Pix and Catalyst switches.
- Ensure that Windows-based workstations and servers comply with established policies, standards, licensing agreements, and configuration guidelines.
- Install and configure new hardware and software (Microsoft Office, Outlook, and other assorted software) for end user workstations, laptops, printers, copiers, and related peripherals.
- Assemble, install, configure and maintain physical computer equipment, including workstations and peripherals.
- Maintain, troubleshoot, diagnose, and repair client workstations for hardware and software problems and failures.
- Extensive experience with Microsoft Office and Windows Applications.
COMPUTER NETWORK ENGINEER
Technical Skills continued:
- Configure, troubleshoot and maintain ISA firewall, Pix firewall and Microsoft Firewall.
- Install, configure and manage Linux/Red hat and SUSE OS.
- UNIX, HTML, database applications, desktop computing, and network essentials.
- Ability to manage the integration of network and e-business solutions while testing and evaluating hardware and software.
- Developed skills in computer applications, writing, communications, and problem solving as it applies to a technical environment.
EMPLOYMENT HISTORY
Crosby Computer Systems ~ California, USA
Computer Sales and Support (Intern) January to present
- Assisted the IT Administrator in resolving computer and
peripheral problems with end-users
- Good communication and interpersonal skills for dealing with customers
in problem situations
- Mechanical aptitude and the ability to think logically; and good problem-solving skills
- Respond to telephone calls from users who are experiencing computer-related problems or who need assistance using a particular software application
- Knowledge of computer operations, software and hardware to answer questions
- Ask questions to determine what is causing users\' problems, walk users through possible solutions and diagnostic procedures
- Identify possible causes or consult other computer experts to research the problem and develop solutions
Self-Employed Consultant ~ Canada & USA years
- Good financial planning and decision making skills; completed a market research and consumer needs assessment
- Excellent people skills; open minded and able to provide information, advice
and feedback whenever possible
- Creative, outgoing and energetic personality was needed to provide entertainment marketing ideas to professionals
- Ability to remain courteous, patient and tactful when dealing with difficult customers
- Enjoy coordinating information and directing the work of others, negotiating business contracts and developing innovative approaches to problems
