Sr. Executive - Key Account Support Resume
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Resume:
JEENA LEWIS
Work History
Manipal Press Limited, Manipal, Karnataka (one of the major printing presses in India): Period Aug ’ to Jan ‘
Last Drawn Salary: Rs. ,/- per month (excluding incentives)
Joined as Officer – Customer Service (Trainee) till Jun ‘
Roles and Responsibilities:
- Interacting with the corporate telecom clients all over India for the execution of their orders
- Generating and maintaining reports of the particular clients
- Looking after the timely dispatches and deliveries of the materials pertaining to the respective clients
- Handling queries and complaints regarding printing and packaging, quality, dispatches and deliveries
Worked from August to June and has been appointed as a permanent employee.
Promoted as Officer – Customer Service from Jul ’ to Aug ‘
Roles and Responsibilities: Covered all the responsibilities of Trainee – Customer Service officer with additional responsibility of payment collection and handling account related queries from the respective clients.
Promoted as Sr. Executive – Key Account Support from Sep ’ to Jan ‘
Roles and Responsibilities: Represented the employer by being a single source of communication from the receipt of PO till the collection of payments. This involved interaction with the national and international clients for all types of queries related to production, packaging, quality control, dispatch, delivery, accounts and payments. Also responsible for meeting the commitments given, planning according to customer needs, supervising the dispatches and customer satisfaction of particular clients.
- Reliance Web World, Udupi, Karnataka (Franchisee of Reliance Communications):
Commercial Executive: Period from May ‘ to Sep ‘
Roles and Responsibilities:
Stock Maintenance, Handling customer queries, MIS generation…
- Ganesh Agencies, Udupi, Karnataka (A wholesale dealer of Britannia):
Office Assistant (June to May )
Roles and Responsibilities:
Counter Sales, Maintaining stock and accounts. Worked from June to May and has been promoted as Commercial Executive in Reliance Web World.
v Major clients handled:
National clients:
Reliance Telecom Limited
Aircel Limited
Bharath Sanchar Nigam Limited
Mahanagar Telephone Nigam Limited
Tata Teleservices Limited
Videsh Sanchar Nigam Limited
MTS
International clients:
Vodafone Ghana
Hutch Srilanka
Airtel Srilanka
Lanka Bell
Abba Electronics, Dubai
Etisalcom, Bahrain
Trainings Attended
- Induction on printing and packaging
- MS Excel Spreadsheet Proficiency
Educational Qualification
- MBA in Customer Relationship Management, SCDL, Pune (pursuing)
- B.Com, Mangalore University, Karnataka
- Diploma in Computer Management, Data Point, Karnataka
- Office Management and Secretarial Practice (Sr.), Mangalore University, Karnataka.
Personal Profile
Date of Birth: February ,
Languages known: English, hindi, Kannada, Konkani
Marital Status: Single
I hereby declare that the information given above is true and correct and not liable to any error.
Jeena Lewis
