Customer Service Resume
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Resume:
Jaclyn McCord
Experience
Venturi Technologies, King of Prussia, PA -
Customer Service
- Processed orders for apartment communities to assist in carpet cleaning needs
- Maintained customer relations
- Handled complaints and adjustments for entire region
- Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations
- Prepared weekly billing for all customers and generated billing to be mailed
Resources for Human Development, Norristown, PA -
Fiscal Manager
- Supervised a staff of three people including two Front Desk staff and the Fiscal Assistant
- Daily activities included meeting with the Director to go over the general ledger, budget, and keeping her up to date on our aging report
- Collected timesheets and completed payroll paperwork for all employees
- Helped clients with insurance and funding issues along with collecting money from clients
- Generated weekly and monthly billing for all clients and submitted billing and authorization requests to the appropriate funders
- Prepared and submitted monthly county reports to Montgomery County Drug and Alcohol Programs
- Coded daily deposits to correct accounts for different fund streams
- Submitted check requests to A/P and tracked each bill paid in an excel spreadsheet
- Met monthly with Budget Manager to track spending and income to insure we were within our means for the fiscal year
- Responsible for gathering the data needed for the A/R Report and completing the report every month
- When checks are received from insurance companies and the county, I worked closely with A/R to insure the money was applied to the correct accounts and performed write-offs when needed
- Maintained contacts with vendors for office supplies, medication, medical supplies, and cleaning supplies. Also, performed cost comparisons of different items to insure greatest savings
Consolidated Services Group, Lansdale, PA -
Medical Bill Repricer
- Entered bills received from doctors and hospitals into our system to insure the proper ICD- and CPT codes were being used for the services provided
- Called the Doctors office to verify information received
- Contacted the Auto Insurance companies to open up cases for their consumers
- Earned promotion to Department trainer to insure all new employees\' work met our strict standards and allowed our team leader to focus on the work flow and timeliness of the claims being processed
- Revised and put together a new training manual for new employees
- Was a founding member of the \\\\\\\"Fun Committee\\\\\\\" which helped to boost morale and promote teamwork
Education
H.S., General Studies
Plymouth Whitemarsh High School, Plymouth Meeting, PA
Massage Therapy and Yoga Instructor Cert
Southwest Institute of Healing Arts, Scottsdale, AZ
