Customer Service Representative/Project Coordinator Resume
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Resume:
LAURA L. PHILLIPS PROFESSIONAL PROFILE • + years experience in Customer Service • Reputation for positive problem solving resolution • Keen ability to coordinate tasks • Highly effective organizational skills • Experience in money handling & processing • Strong attention to detail • Enjoys participating in team and specially assigned projects PROFESSIONAL SKILLS & ABILITIES CUSTOMER SERVICE/HELP DESK • Expertise in creating long lasting, trusting relationships with customers through honesty, follow through and product knowledge • Adept in actively listening to gain clearer insight into the customer’s individual needs • Effective in assisting customers over the phone and in person • Proficient in accurately processing cash, check and credit/debit card payments • Skilled in problem sensitivity and problem solving various challenging situations ORGANIZATION • Capable of maintaining accurate records through office data base programs and hard copy files • Adjusts positively to change in direction or assignment • Proficient in time management to satisfy multiple customers in a prompt and efficient manner • Well organized and capable of prioritizing tasks to meet deadlines • Self motivated to accomplish tasks and complete projects COMMUNICATION • Effectively communicates with customers, co workers and management • Ability to describe product line in an enthusiastic and knowledgeable way • Experience with reading people’s body language to assist in interpreting the needs of the customer beyond what is verbally conveyed • Skilled in assisting customers with reading and understanding individual billing accounts • Intuitive nature • Good sense of humor WORK EXPERIENCE HOM Solutions, Inc. - Project Coordinator, Woodridge Park Nursing & Rehabilitation - Receptionist, John Chatting Agency, American Family Insurance Westminster, CO Licensed CSR and Office Manager American Family Insurance Englewood, CO Data Entry Specialist The Temp Connection Denver, CO Various assignments for multiple businesses Columbia Healthcare Systems Aurora, CO Physical Therapy Assistant Central West Physical Therapy Lakewood, CO Physical Therapy Aide EDUCATION Denver Technical College Denver, CO Physical Therapy Assistant program – Associates Degree Barclay College Cypress, CA Legal Secretarial program – Certificate REFERENCES Upon Request
