Administrative Assistant/Front Desk Reception Resume
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Resume:
Terra Page-Penner
Administrative Office Support/Receptionist/General Office Organization
Qualification Highlights
Established a routine customer follow-up system to encourage regular on-time payments and assure continued cash flows. Achieved increased payment frequency from % of accounts.
Provided receptionist and office support services to maintain quality customer service and timely
response to customer and office staff requests.
Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously.
Initiated action and follow through to conclusion of business commitments. Capably learn new skills,
i.e., industry specific accounting programs, contact database programs, desktop publishing programs.
Handle colleague and customer internal/external telephone inquiries; and coordinated internal/external
deliveries providing % higher customer satisfaction.
Creative problem-solver. Identify problems/needs and initiate reasonable, effective solutions. Considered
whole problem and focused on real impact of decisions and actions.
Professional Experience
Computer proficiency on Windows platform include MS Office Suite (Word, Excel, Outlook, Publisher
and Power Point), Act! database, Roxio and Nero media creation programs.
Telecommunications: years plus of providing receptionist / switchboard support (paging system, -
incoming lines, - internal extensions with various phone systems. Greeted and connected
customers, business associates and job applicants.
Provided general office support by typing documents, filing reports, entering data, shipping, invoicing, accounts payable and receivable, new customer account set up and background check. Coordinated meetings, appointments, schedules for sales and HR. Supported from to departments, managing voicemail and e-mail for all departments. Word processed documents at a rate of WPM with high accuracy along with proofreading. Efficiently operated copy/scanner and fax machines to reduce equipment misuse. Designed, managed and maintained comprehensive filing systems.
Combine sound time- and resource-management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service and overall bottom line performance.
Skills
Confidential Correspondence
and Data
Document Creation and
Maintenance
Customer Service and
Relationship Management
Computer literate
Knowledge of Office Equipment
Mail Routing
Database & Contact
Management
Accounts Receivable/Payable
Office Protocol/Practice
Compliance
Employment History
Flame Spray, Inc., Denver, CO -
Administrative Office Support
CDC, Inc., Denver, CO
Warehouse & Administrative Support
Education
New Horizons Computer Schools, Englewood CO
Certificate, MS Office Productivity,
T.H. Pickens Tech Institute, Aurora CO
Certificate, Business Word Processing,
PPCC, Colorado Springs CO
AS, Business Administration
Honors
Military - Aircraft Electronics Tech; honorable discharge, United States Air Force , Peterson Air Force
Base, Colorado Springs CO
Volunteer
CMA - Colorado Chapter, Aurora CO -
Secretary/Newsletter Editor
Coordinated, assisted and established new CMA chapter in Aurora, Colorado.
Designed database of all Colorado Motorcycle monthly rides, charity events and swap meets
New member orientation packet including mission statement and name tag.
Assisted road captains with scheduled rides, routes, maps and other information.
Designed, edited and published monthly motorcycle / chapter newsletter.
