Customer Service Representative Resume
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Resume:
Kathryn Gilbert – Resume
Education: Highest achievement: B.A., The University of Texas at Austin, Austin, TX, awarded December : GPA ..
Additional education: listed below work experience.
Work Experience: (listing from the most recent)
Customer Service Representative, FT, //-//; M&I Bank, Blaine. Duties include: Servicing customer cash, check and electronic transactions, and cross-selling appropriate store products or referring appropriate services; cash drawer handling and balancing; support for Service Manager and Store Manager in sales training, goal setting, sales target achievement, transaction approvals, store compliance monitoring, and audit paperwork maintenance; single control vault teller - duties include cash ordering and shipping, branch collection (buying) and dispersal (selling), and vault balancing.
Pull-tabs Sales Assistant, PT, //-//; Spring Lake Park Youth Hockey Association. Duties included: promoting and selling pull-tabs to bar and restaurant customers at Association sites; handling and auditing multiple cash drawers and games; loading and unloading game boxes; in-taking and documenting new game deliveries; meat raffle sales and substitute bar bingo coordinator.
Licensed Real Estate Agent, //-//; independent contractor,
Lone Star Realty, affiliated with Wallin Residential Properties, Inc.
Duties included: Interpreting real estate documentation and contracts; obtaining the rights of representation as a buyer or seller agent from client prospects; marketing listings and real estate services; generating new business leads; using multi-media contact management and storage.
Lead Teller/Teller, // to //; Wells Fargo Store in New Brighton.
Duties included: Servicing customer cash, check and electronic transactions, and cross-selling appropriate store products or referring appropriate services; support for Service and Store Managers in teller supervision, sales training, goal setting, sales target achievement, transaction approvals, cash drawer balancing and auditing, store compliance monitoring, and audit maintenance; vault duties included cash ordering, shipping, store collection (buying), and dispersal (selling); occasional scheduling of teller work hours and other miscellaneous non-routine duties to assist Service Manager, Store Manager, or Bankers.
The following work history occurred during years of living in England:
(periods of non-working history due to raising a family)
Violin/Viola Peripatetic Teacher, // to //; Derbyshire County Council, Derby, England. Duties included: Teaching beginning, intermediate, and advanced violin or viola lessons to through year old students in separate elementary, middle, and high schools in Derbyshire County, England; promoting string music in each of those schools to encourage new enrollment for lessons; fitting, ordering, and supplying appropriate instruments and lesson material for each student from the Music Partnership of Derbyshire County Council; billing and collecting subsidized payment from the parents of the students; monitoring, documenting, and submitting detailed student achievement records to the Music Partnership of Derbyshire County Council, and billing for the remainder of teaching fees from the Music Partnership.
Mortgage Refinance Loan Officer, // to //; Anglian Financial, Ltd., Buxton, Derbyshire, England. Duties included: Taking phone bank leads and setting in-home mortgage refinancing appointments with home owners wishing to release equity for home improvements, lower monthly payments, etc.; qualifying home owners, matching them with current market home loan packages, and taking applications for those loans; submitting loan applications, monitoring progress through the underwriting process, and obtaining additional documentation where necessary from the applicants; introducing and selling other Anglian products and services as appropriate.
Real Estate Sales Associate, // to //; Bridgeford’s Estate Agency, Buxton, Derbyshire, England. Duties included: Greeting walk-in prospective customers; discovering customer needs, providing information, and handing out property details and brochures; selling financing services, and setting appointments for the loan officer and the sales agents; answering the telephone; opening and closing the store; photocopying property details and creating new brochures; word processing new listing details and creating new property files; and providing general staff support.
The following work history occurred before moving to England:
Senior Administrative Associate, // to //; The University of Texas at Austin, Austin, TX. Duties included: Assisting the Associate Dean of Research and Development of the College of Engineering by performing daily job functions such as coordinating workload, creating documentation, preparing reports, filing and storing office documents, and managing visitor schedules and appointment calendars; assisting + engineering professors in the processing of research contracts and grants for review and approval, then providing monitoring and implementation services for the awarded research contracts and grants; supervising scheduling and payroll, employment and unemployment documentation, vacation time, and sick leave for members of administrative and research staff; oversight, allocation, spending and balancing of departmental accounts; yearly budget report preparation; development of the College’s contracts and grants database with the software support team; and learning and training other administrative staff in the use of new software applications and networked office computers.
Real Estate Sales Agent, // to //; The Bill Milburn Company, Austin, TX. Duties included: Interpreting real estate documentation and contracts; obtaining the rights of representation as a buyer or seller agent from client prospects; holding open houses for the Bill Milburn Company and individual seller’s; managing real estate sales transactions; marketing listings and real estate services; generating new business leads by expanding the circle of influence through all known contacts and referral sources; gaining business exposure through newsprint and signage media; using hard-copy contact management, property market research and analysis, documentation generation and storage, and media presentation; goal setting, monitoring and attainment; taking continuing education classes.
Nanny for Private Employer. // to //. Caring for an infant
in a private home, and doing light cleaning and cooking duties. Full
time employment from Monday through Friday.
Mental Health/Mental Retardation Aide. January through June . Working with adult clients in group homes as a caregiver providing
supervision, personal care, and training in living skills to residents
with developmental disabilities.
Violin and Viola Teacher, // to //; first years employed with The String Project at The University of Texas at Austin while attending university, then privately, Austin, TX. Duties included: teaching beginning and intermediate violin and viola lessons to through year old students after school at The University of Texas for a federally funded string instrument program which allowed subsidized lessons for all school children within the program area; assigning instruments and lesson materials, monitoring and documenting student progress, assessing levels of achievement, teaching music theory classes, and performing periodic public concerts.
Additional Education: Computer Programming Certificate, The University of Derby,High Peak College, Buxton, Derbyshire, England, awarded
June .
Real Estate License Certification, Pro-Source, St. Paul, MN,
Awarded February with ongoing continuing education.
Real Estate License Certification, Austin Community College,
Austin, TX, awarded December with ongoing education.
Honors and Achievements:
- Elected High School Governor of local Board of Education in Buxton, England for year term, last year as co-chairman,
- Business Network International (BNI) awards for most business referrals given in my local chapter, -
- Awarded highest sales plaques twice for Real Estate sales in
- President of Women’s Concert Choir at The University of Texas at Austin,
- Awarded membership and pin for Alpha Lambda Delta - Women’s Freshman Honor Society at The University of Texas at Austin,
- Who’s Who in American High School Students Junior and Senior years
- High School German Club Award,
- President of High School German Club,
Volunteer Activities:
- Irondale Marching Band Booster events
- Church fundraisers and community events
- Business Network International (BNI) chapter events
- Girl Guide Leader in England for years for a Brownie and a Rainbow (Pre-Brownie) troop
- High School Governor of local Board of Education in England for years, last year as co-chairman
- Texas State convention delegate for the Presidential campaign
- CB Radio Club member providing free communication liaison service for various outdoor community fair and music events,
- Texas State Army Guard member from
Hobbies: Music making, reading, writing, collecting, crafting, gardening, rock-hounding, brewing, cooking, and walking.
Mission Statement: My personal mission is to help others achieve success in attaining their goals, and by doing so, enjoy success in attaining my own goals.
